-Utilize multitasking to navigate tools and resources while speaking with customers-Solve complex payroll issues using critical thinking and problem-solving skills-Handle high volume of inbound calls -Earned two promotions

-Revised twenty-nine independently published novels-Utilized social media marketing to increase bookings by 30% over a nine-month period-Manage multiple clients and deadlines at a given time-Created business plan, rates, and client contracts

-Effectively managed internet customer database-Consistently exceeded company-mandated quotas for setting appointments-Utilized phone etiquette for inbound and outbound phone sales-Scheduled sales appointments

❖Supported store manager with daily operations❖Led a team of 15-20 associates in a high stress, fast paced environment❖Provided customer service face to face, as well as via phone and social media❖Drove success daily and weekly quotas❖Interviewed and trained associates

❖Cash handling and payment processing❖Interacted with customer-base via social media and phone❖Inventory management❖Interviewed and trained new hires❖Recognized by District Manager as lead cashier for constantly being in the top 10 in the company for magazine and credit card sales❖Completed 50-100 customer purchases quickly and efficiently each day