Marilyn Mccarthy Email & Phone Number

Arlington, Virginia, United States

• Managing a book of business of $2M, built strong client relationships, and provided exceptional post-sales account management for 10 high-touch healthcare clients.
• Led regular check-ins and quarterly business reviews with executive sponsors and C-suite, resulting in increased product adoption and customer satisfaction by 25%.
• Leveraging customer feedback built front-end platform workflows to help clients navigate complex datasets, improving client utilization by 33%.
• Increased click counts for my managed accounts by 285% from Q1 to Q2, resulting in the highest new module utilization across the CareJourney customer base.
• Partnered with the VP of Partnerships and the Director of Sales Consulting to identify business trends and leads, generating $300K in expansion opportunities.
• Increased Salesforce renewal tracking accuracy through collaboration with VP of Customer Success, leading to a 10% increase in on-time renewals and a reduction in churn.

Exton, Pennsylvania, United States

• In just under 3 years, secured $7B in Microsoft Agreements by delivering digestible licensing recommendations to the C-suite and by having a deep understanding of the client's business needs.
• Served as project manager and liaison for the sales team, and managed 30+ engagements concurrently, resulting in a 90% annual renewal rate for Microsoft Agreement clients.
• Maintained an effective partnership with the Microsoft sales teams by managing difficult conversations and negotiations to achieve the desired outcome for all parties.

United States

• Boosted compliance through 150+ software asset management engagements quarterly, resulting in $1M+ in orders. 92% of orders met Microsoft deadlines. Promoted in 2018.
• Collaborated with executives to deliver successful results from licensing audits, achieving a 95% customer satisfaction rate.
• Acting as a trusted advisor helped clients optimize their Microsoft software expenses while maintaining compliance.

United States

Downingtown, PA

• Achieved 100% to goal and exceeded KPIs year-over-year as a key account manager for three Fortune 500 technology distributors, resulting in successful partnerships and repeat business.

Oakton, VA And Wilmington, DE

• Cultivated a nurturing and safe environment, maintaining communication with parents to ensure well-being and development.

Oakton, VA

Washington D.C. Metro Area

• Supported the Communications team with prospect and donor management, publication materials and annual events.

Dulles, VA