Marilyn Mcclain Email & Phone Number

Pensacola, Florida, United States

Pensacola, Florida, United States

•Respond to customer inquiries via phone, email, and chat• Troubleshoot customer issues and provide technical support• Resolve customer complaints and escalate issues to appropriate departments• Maintain customer records, update account information, and process orders• Monitor customer feedback and provide feedback to management• Follow up with customers to ensure satisfaction• Identify customer needs and suggest appropriate products and services• Generate sales leads and cross-sell products• Develop customer loyalty programs• Provide training and support to new and existing customers• Analyze customer service trends and recommend process

United States

teVictoria's Secret-Pensacola, FLMay 2023 to May 2024• Assist customers in locating products• Participate in stock management and control• Guide and provide advice to customers on product selection• Receive and restock merchandise• Manage cash register, including customer returns• Investigate and resolve customer concerns and inquiries in a timely manner

United States

• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing allneeded supplies.• Placed inventory orders, monitored shelf stock and tracked expenses.• Trained and mentored team members to achieve optimal performance and meet challenging businesstargets.• Met and exceeded personal sales targets by applying excellent upselling skills and product knowledgeto match each customer with optimal selections.• Scheduled employees and made sure all shifts had adequate coverage.• Worked with diverse customers to provide satisfactory customer service.• Utilized successful strategies for sales, customer service, and daily operations to improve overall business and customer base continuously.