Workforce Coordinator
Current• Our agents represented multiple brands with different requirements (Norwegian Cruise Lines, Disney, MSC, Regent, Seabourn, Holland America)• Creates the shifts/ work profile in the Mizzisoft software system based on ship’s budget, calendar, positions in the terminal• In-charge of scheduling over 500 agents• Responsible for the scheduling within the ship’s budget• Maintains accurate details of all the agents on Mizzisoft database to include their permanent schedules and rank in accordance to their respective performance, productivity and reliability as related to each specific assignment/position• Updates any shift changes and adds actual agents’ hotel shifts pre-cruise/day-of for their compensation• Coordinates staffing for all operational needs: pre/post-cruise, airport, port, hotel schedules, charters and special assignments, port schedules, irregular sailings• Monitor employee attendance and issue infractions• Accommodate requests of all the agents• Prepares and broadcasts communication to staff (i.e. annual broadcast of ship calendar, memo preparation and dissemination of drydocks, blackout dates)