Marilyn Mclaughlin Email & Phone Number

Mt. Pleasant, Sc

South Carolina

-First point of contact for delivering a personalized experience to guest-Knowledgeable in all International Intercontinental Hotels BrandsIntercontinental Hotel, Crown Plaza, Holiday Inn, Holiday Inn Express, Indigo Hotel, Staybridge Suites, Candlewood Suites, Even Hotels-Handling of all facets of the reservation -Inbound calls and representative of all Intercontinental Hotels point of contact for worldwide reservations with fill knowledge of all hotel brands withing Intercontinental Hotel Group.-Must be customer oriented in dealing with guest from all over the world-Must meet weekly incentives and sales quota and KPOs

North Charleston, South Carolina

-Handle Sprint customer inquiries, billing questions and payment extension/service requests and adhere to highest levels of confidentiality-Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Maintain positive customer relations.-Manage a high-volume workload within a deadline-driven environment Resolved an average of 200 inquiries in any given day and consistently met performance benchmarks in all areas (speed, accuracy, volume)-Assist customer with processing payments and setting up payment arrangements. -Troubleshooting of networks and devices-Collection of high risk accounts 45 - 90 days past due. Work with customer to help set up payment arrangements to prevent accounts going into collections.

Charleston, South Carolina Area

Charleston County School District Department of Nutrition. Processing of Human Resource forms in MUNIS. Examine correspondence and reply as instructed. Arrangement of offsite conferences and travel arrangements. Maintain schedules and followup. Processing of purchase orders and payments.

Charleston, South Carolina Area

Blue Cross Blue Shield Federal Employees Dental Office. - Customer Billing Representative.Processing of incoming dental claims. Knowledge of dental billing and insurance coverage and policies.Research patient coverage and coding requirements.Other: Department of Homeland Security: Clearance currently inactive.

Boston, Massachusetts

Provided administrative support to VP and directors and staff. Calendar management, Expense reporting, Powerpoint presentations, spreadsheets. Maintaining organizational charts for hierarchy of 200 employees. Travel, arrangements, scheduling of internal and external staff meetings and training. Maintaining of copiers, printers, supplies and office set-up of new employees and IT requirements. Assist phone coverage.

Marlborough, Massachusetts

Provided support for Component Engineering Group and Technical Documentation, and Mechanical Design Department. Presentations, Tracking time for payroll, mail, meeting setup. Other responsibilities include Engineering analysis for Engineering part number request for purchase specification. Knowlege of DEC commodity classifications. Other: Semiconductor Business Organization: Human Resource. Department Coordinator. Benefits processing, Affirmative Action Planning reports, processing of employee reviews.