• Formulate, and implement comprehensive and supportive individualized treatment plans using evidence-based modalities. • Manage caseload of 15+ ongoing clients engaging in the program’s services • Participate in weekly supervision with licensed clinician. • Conduct pre/post assessments and goal sheets and complete case documentation and progress notes. • Create and facilitate school wide presentations to up to 50 students regarding coping skills, making healthy decisions and goal making. • Provide crisis intervention and support to clients in need. • Evaluate program and individual outcomes before, during, and after the program’s services and interventions.

• Serve as support to program members and staff.• Develop and integrate evidence-based practices based on individualized needs for program members with severe mental illness. • Develop and implement various assessment tools to determine mental health needs of program members. • Work with program members with various and cooccurring mental health diagnoses • Collaborate and schedule with national and local resources and assistance for prevention, diagnosis, and treatment of various mental and physical health diagnoses.• Administer quantitative and qualitative solution methods for program solutions. • Develop local and nationwide partnerships to expand funding and resources.

• Lead a team of 15-20 case managers in addition to providing individual case management and support for all types of leave of absence and disability life events.• Serve as a point of contact for over 300 employee cases to provide holistic case management services.• Review medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans.• Critically assess clients’ needs related to mental and behavioral health and communicate with behavioral health team regarding case management best practice.• Deescalate client confrontations and serve as POC for difficult client situations. • Communicate regular updates to employees and stakeholders both verbally and in writing using multiple client data and tracking systems. • Coordinate and partner with third party administrators, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.• Follow business processes with high attention to detail, use multiple resources and systems effectively to find the right information and communicate effectively to the employee.• Integrate state-of-the-art clinical science and best practices within the evaluation and proposal of mental health solutions to address the needs of Amazon's diverse workforce.• Leverage quantitative and qualitative data to understand the context and causes of barriers to access mental health services.

• Ensure Case Managers adhere to established service delivery models and SOPs regardingclient intake, documentation, wellbeing and risk assessment and clinical interviewing methodologies• Assist Case Managers with selection and prioritization of high-risk client cases to be reviewed as a team and by the Director• Designate and overlook up to 30 new client cases to Case Managers daily for intakes and assessments• Analyze and coordinate complex patient cases and follow individualized treatment plans for up to 200 clients at a Time• Participate in ongoing/new trainings, flow studies and new research presentations • Facilitate quality assurance and work with various reviewing services regarding national and state audits. • Collaborate and schedule with national and local resources and assistance for prevention, diagnosis, and treatment of various mental and physical health diagnoses.• Administer quantitative and qualitative solution methods for program solutions • Review cases for eligibility regarding state and local resource criteria • Apply new evidence-based concepts, principles, and methodologies to improve healthcare services of organization.• Assess and update data Qualtrics to determine trends and patterns in program methods. • Use Electronic Data Capture [EDC] systems, enter data and detect issues.

• Coordinated individualized treatment plans for diverse clients based on a 3-hour assessment and interviewactivity • Build rapport and established diverse need-based tools for each client.• Employed various behavioral techniques• Promoted healthy eating habits and educated clients on the effects of diet on the brain system• Managed daily, monthly and quarterly reports on up to 90 clients at one time• Analyzed data inquiries for completion and accuracy according to organization policy and procedures• Attended regional trainings with company owners and directors • Supervised and trained new hires• Analyze and transcribe data in a formal and consistent formula using well known patient data systems • Execute and follow required processes, policies, and systems to ensure data security

• Administered suicide and mental health assessments.• Rendered daily support and assisted in developing leisure time interests/activities, coping skills, behavior management techniques, socialization, and adaption skills to clients with co-occurring disorders.• Obliged comprehensive information and referral services• Face to Face Counseling, Veterans Crisis Counselor, National Lifeline Suicide Counselor, Crisis Counselor• Community Outreach trips, to promote REAL CRISIS Center, all over Eastern North Carolina • Created monthly newsletters to be sent to all organizations associated with REAL CRISIS Center• Completed anonymous call reports using recognized crisis center systems