Current position as a Teacher Aide or Building Aide entails most all aspects of a schools daily functions. Morning duties such as supervising bus arrivals, breakfast, lunch and bus departure at the end of the school day. The majority of my days are spent supervising in school suspensions working closely with the schools disciplinary team. I also substitute teach in classrooms in the absence of teaching staff following teacher sub plans. I easily developed professional relationships with students and staff. I have an immense amount of flexibility as things can change at a moments notice.

Customer service representative for FIS Global Sunrise Prepaid Card Services.  Handle inbound phone call from US, Canada, and US Government programs such as SSI, Family Service, and Prepaid payroll cards.  Assisting Customers with prepaid card accounts.  Review transactions, credit debits, file initiate dispute and recovery of funds from fraudulent use.  Detect and report fraud.  Resolve customer issues.  Replace lost/stolen cards, advise of any and all fees associated with multiple card specific program and sub-programs. Second project Stsrbucks Facilities Contact Center Representative. I handled calls from Starbucks stores in US and Canada regarding every aspect of store from coffee grinderd, steamers, refridgerators, ovens, HVAC issues, building issues inside and out, plumbing, sinks, pipes, lighting and fixtures. Most call included troublshooting first for resolution, then if unsuccessful send RSM Regional Service Manager contact.and priority status of call 24/7.

Customer service representative for Omni-Channel, responsible for placing customer orders and assisting customers with service issues, such as returns, exchanges, crediting accounts properly, and other requests. Moved to Bloomingdales Client Services, responsible for taking credit card payments for Bloomingdales and American Express accounts. Update credit card account information, educate clients on their particular account issues to work towards resolving their concerns.

Scheduled Pilots, First Officers, Flight Attendants and Mechanics for Trans States Airlines. In a very fast paced environment whether it be weather related or mechanical issues, partnering with Mechanics and Dispatchers to get flights and crew where they are routed for the day. In cases of delays and or cancelled flights book their hotels and arrange transportation to and from airports. Multi-tasking workloads within Federal FAA guidelines to give accurate information to pilots and crew making sure all were legally rested and fit to fly. Domiciles include St. Louis, MO, Chicago, IL, Dulles, VA, and Denver, CO.

Instructor Assistant/Certified Substitute TeacherAs Instructor Assistant assisted teachers in classroom when needed. I taught fourth and fifth grade Math and Communication Arts interventions to keep students at or above their grade level expectations. Responsible for Reading Interventions during the 2013-2014 and 2014-2015 school years for grade 2-5 in small groups of four to six students. Substitute teacher, multi-tasking, demonstrating flexibility, being assigned different tasks with minimal notice throughout the school.

Sr. Travel Counselor in the OFC (Online Fulfillment Center), booked and changed domestic and international reservations for corporate travelers. Provided navigational support, and technical support, for corporate clients using Self Booking Tools (SBT); such as Get There, Cliqbook, E-Travel, and Smart Trip. Full service account duties including air, car, hotels, and limousine service. Assisted the training department with new hires, being asked to train call flow, procedures, and assist during their first few weeks out of training. Research customer service issues. GDS systems operated include Sabre, Apollo, and Worldspan.

Handled inbound calls for domestic travel on American Airline. Advised leisure travelers air fare, change rules, baggage allowance. Change ticketed reservation and advise clients of penalties and fees. Trans World Airlines - St Louis, MO Employee in Charge- Reservations Various rotations, Customer Service Supervisor 12 agents, TCS-EIC (Time Card Services), Sales Support, MOD (manager on duty) Operations, Selected as Assistant Instructor, and Corporate Customer Relations Representative. Domestic and International Reservations Sales agent. Handled inbound calls regarding domestic and international travel destinations. Cross training in various frontline and backline departments.