Primary responsibility is to be the domain expert for all HR processes, including leading the Tier II support & data management team. Responsible for managing all run-the-business services, as well as investigate and provide guidance and resolutions regarding HR operations to both managers and employees. Partner with Shared Service and other HR teams to troubleshoot and analyze work process design and flow, improve processes, and demonstrate the return on technological capabilities. Lead the day-to-day support and ticket maintenance as well as initiating and supporting projects to improve efficiency and accuracy of processes. Manage the team to ensure that all support tickets are resolved in line with agreed service levels.Manage bug/issue resolution processes: root cause analysis, impact analysis and driving solution designConfigure, test and process mass data loads via the Enterprise Interface Builder (EIB)Ensure Tier II HR Technology team have the right mix of skills to provide an effective support service to employees, managers and HR staff across the global organizationDevelop, implement and manage an operational management framework and support processesEnsure HR data is accurate and secure; develops and maintains data governance and data stewardship processesOptimize processes for data managementManage all M&A for HR for a seamless transitionProvide timely resolution to employee, manager, and colleague requestsLeverage technology to make administration easier and more efficient

Primary responsibility is to function as an HCM Business Analyst for the Workday HCM module as well as a Production Support Analyst (level two) for all modules of Workday at RELX group. Works closely with HR, Shared Services and other colleagues as needed to understand and support RELX's HCM requirements through Workday. Responsible for maintenance and configuration of HCM elements in Workday working with business subject matter experts. Leads and participates in cross-functional project teams to provide and implement effective system solutions to human resources. Supports development of standardized processes; evaluates current processes and makes adjustment as needed including but not limited to technical processes, data integrity, systems integration and communication methods. Works with the subject matter experts and the technical team to identify, provide requirements and test related security, integrations, reports and analytics. Proactively remain informed about Workday enhancements and contribute to the future roadmap development of workstream. Identify, recommend and track opportunities for process and operational improvements. Maintain data accuracy and integrity within system through regular review and audit of data. Create and update documentation of existing and new guidelines for operations and system processes. Provide training to HR staff and employees on new functionality and updates on existing processes occurring throughout the year. Act as a consultant to stakeholders in the development of project concepts by assisting in development of business case, feasibility, scope, resource requirements, and budget. Facilitate clear and concise status updates for key project stakeholders including direct communications with project sponsors and steering committees.

Responsible for maintenance and configuration of HCM elements in Workday working with business subject matter expertsLeads and participates in cross-functional project teams to provide and implement effective system solutions to human resources.Provides level two Production Support Analysis for all modules of Workday using the WebStar ticketing system and ensures compliance in all areas including SOX and data security (GDPR) compliance.Supports development of standardized processes; evaluates current processes and makes adjustment as needed including but not limited to technical processes, data integrity, systems integration and communication methods.Works with the subject matter experts and the technical team to identify, provide requirements and test related security, integrations, reports and analyticsCollaborate with the Workday Community and the Area User Groups to resolve issues found within HCM domains. Proactively remain informed about Workday enhancements and contribute to the future roadmap development of workstream.Identify, recommend and track opportunities for process and operational improvements.Collaborate with all functional streams to ensure effective system set up and efficient processes both internally and externally between systems and vendors.Maintain data accuracy and integrity within system through regular review and audit of data.Create and update documentation of existing and new guidelines for operations and system processes.Provide training to HR staff and employees on new functionality and updates on existing processes occurring throughout the year.Act as a consultant to stakeholders in the development of project concepts by assisting in development of business case, feasibility, scope, resource requirements, and budget.Facilitate clear and concise status updates for key project stakeholders including direct communications with project sponsors and steering committees.

Analyzed time reporting processes and evaluated for improvements. Ensured Sarbanes-Oxley controls and compliance regulations were met for U.S. multi-state/Canada provinces. Provided time tracking/payroll system and compliance support for all internal customers via email, service tickets and/or direct contact.• Executed the bi-weekly collection of 5000+ time sheets from PeopleSoft.-Uploaded to Access database to provide individual staff auditing reports for assigned employee headcount.-Analyzed total file to ensure Sarbanes-Oxley compliance and total hours reasonability review.-Completed required formatting to upload to ADP and validated all totals before confirmation• Ensured all new hires/acquisition groups were trained on proper time tracking procedures by creating user guides and providing technical training.• Led design/testing for any release of compliance updates or system implementations related to payroll.• Developed and implemented system changes to time tracking system which reduced auditing time and incorrect pay and increased team efficiency.• Selected by Payroll Director to assume her responsibilities while on medical leave for close to a year.

Supervised five direct staff including hiring, appropriate corrective action and terminations. Delegated and assigned payroll responsibilities to balance company headcount among total staff of twenty to ensure processing efficiency.• Audited direct staff payroll processing reports for accuracy and ensured proper adjustments were made.• Finalized the U.S. multi-state and Puerto Rico bi-weekly payroll for 20,000+ employees, including all post reporting and coordination of payroll funding• Executed the bi-weekly collection of 5000+ time sheets from PeopleSoft.-Uploaded to Access database to provide individual staff auditing reports for assigned employee headcount.-Analyzed total file to ensure Sarbanes-Oxley compliance and total hours reasonability review.-Completed required formatting to upload to ADP and validated all totals before confirmation.•Aligned measurable objectives for direct staff and periodic feedback to identify developmental needs/solutions.•Due to a large divestiture, this position was eliminated and I was offered the newly created Payroll System Analyst role.

Finalized the U.S. multi-state and Puerto Rico bi-weekly payroll for 15,000+ employees, including all post reporting and coordination of payroll funding. Oversaw the daily HR interface from PeopleSoft to ADP payroll system ensuring accuracy of all data. Managed contributions and reporting for the Puerto Rico Retirement Savings Plan.• Executed the bi-weekly collection of 3000+ time sheets from PeopleSoft.-Uploaded to Access database to provide individual staff auditing reports for assigned employee headcount.-Analyzed total file to ensure Sarbanes-Oxley compliance and total hours reasonability review.-Completed required formatting to upload to ADP and validated all totals before confirmation.• Reconciled ADP WGPS Garnishment invoices against payroll funding to ensure accuracy.• Reported bi-weekly intercompany confirms for pay/tax summaries for GL processing.• Provided first level support/training for the Payroll team.• Assisted payroll vendors to identify and resolve system issues/compliance.

Performed the core and advanced activities related to processing of both a weekly and semi-monthly US payroll. Processed payroll according to company policies and federal/state regulations for multi-state organization.•Administered employee garnishments, direct deposit and tax withholding information for all employees.•Processed any pay adjustments including but not limited to leave payments and severance agreements.•Uploaded all incoming files for merits, bonus/AIP/IIP payments and commission payout.•First level support for USA employees and managers with payroll concerns and/or questions.

Payroll Administrator / July 2000 to March 2001• Completed all phases of bi-weekly payroll including accrual & use of paid leave time. • Audited all time sheets for accuracy and reviewed for proper approvals, including calculating the gross pay based on hours worked and applicable convenience rate with leave time. • Maintained payroll module, employee files and leave balance information with the County Auditor’s Office. • Completed internal control and financial reporting functions for RT Industries and Riverside Schools. Account Clerk II / November 1996 to July 2000• Monitored and approved all fiscal expenses for Miami County Board of MR/DD. • Submitted new purchase order request, acquisitions, requisitions and transfer of funds. • Prepared summary sheets for County Auditors Office for payment of invoices. • Ran Monthly reports through AP system (Vertex) to assist in balancing all vendor statements.• Prepared monthly, quarterly and annual reports for the County Auditor & Commissioner Offices. • Coordinated all A/R billing to outside agencies and miscellaneous monthly billing.

Payroll Tax Coordinator / June 1993 to November 1996• Determined taxable wage amounts & tax due for all cities, counties, boroughs and states that levy withholding, occupational privilege, state unemployment, or workers compensation taxes. • Managed federal payroll tax deposits and quarterly preparation of Forms 940/941 for ADP payroll & corporate. Provided statistical information to state employment commissions. • Prepared any journal entries required to balance the accounts to general ledger.• Researched applicable tax laws and assigns new or existing city codes to new locations. Analyzed all moving expenses posting to G/L and verified expenses by type, per IRS regulations, for year-end reporting and W-2’s.License & Permit Tax Coordinator / May 1992 to June 1993 • Managed timely processing of all licenses and permits for the parent company and subsidiary owned stores. • Prepared personal property tax returns and verified assessments for The New Bakery Co. of Ohio. • Collaborated with store managers and health inspectors to resolve any issue, such as expired and/or missing permits. • Coordinated store openings and acquisitions/mergers with the appropriate county, township, and/or state authorities. Divisional Accounting Clerk / September 1988 to May 1992• Maintained timely and accurate processing of Regional Payroll and Account Payable items. • Audited daily sales/cash receipts, reconciled store bank account & AP statements. • Processed monthly accruals on utilities and A/P accounts for Regional responsibility.