Marilyn Smith Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Business Operations & Development ManagerDakshina Health Group2008 – 2019 The Group comprised six pharmacies; I managed the establishment of a further 15 pharmacies in medically under-serviced communities across Australia and then undertook the profitable sale of these pharmacies as they became established and profitable, achieving exceptional returns.In managing the establishment of the new pharmacies, I developed the business plans, prepared the budgets, negotiated leases, managed fit-outs, recruited staff, selected specialist pharmacy software and hardware providers, and purchased and managed the implementation of IT systems, arranged membership of the largest buying group for independent pharmacies and managed the relationship.I provided leadership and supported the Pharmacists to enable them to achieve their business goals; rapidly responded in-person to emergencies and problems and provided HR support to address a wide range of issues. In addition, in consultation with pharmacist-in-charge, I mitigated clinical risk, improved productivity, optimised resource utilisation and introduced cyber security measures and technologies to secure customer and business data, buildings and stock. I formulated strategies that increased the average gross profits of the pharmacies from approximately 32% to at least 40% for each one for the whole 11.5 years, even during 7 years of reducing Pharmaceutical Benefits Scheme payments. This was achieved by introducing more rigorous financial controls, elevating employee productivity, reducing operating costs, identifying new sources of revenue and training staff to provide outstanding levels of customer service, conducting local advertising campaigns.My role also included ensuring regulatory compliance, securing QCPP Quality Care Pharmacy Program accreditation, introducing the policies and procedures for the pharmacy use, optimising the Group’s purchasing power, and strengthening community relationships.

Sydney, Australia

The Transport and Logistics Centre is a national not-for-profit company that builds capability in the transport and logistics sector.I provided leadership and guidance in financial management, reporting, records, IT and communications systems, website management and customer service. I managed relationships with the NSW Ministry of Transport, ensured compliance with government policies and procedures, formulated and implemented business plans, and managed legal and matters.

Sydney, Australia

HCF operated seven dental centres employing 130 dentists and 230 support staff.In leading 10 direct staff, I prepared forecasts and budgets, conducted financial analysis, recommended and implemented strategies which elevated productivity and enable the achievement of the Network’s financial targets. I reduced operating costs by 11%, significantly improved productivity, optimised resource utilisation, minimised clinical risk, and elevated patient care, customer service and staff satisfaction through staff training and guidance and improving day to day work practices and procedures. Reduced stock levels from $500,000 to $350,000; eliminated stock losses by designing and implementing rigorous procedure for purchasing and inventory management for each DCBy training Clinic Coordinators in budgeting and financial management clinic operating costs declined by 11% in the first year.Collaborating with the Director of Dentistry, I enabled the Network to achieve Quality Accreditation.I also improved employee retention, recruited more highly qualified staff, reduced unplanned leave by 6%, and reduced the use of casual staff which increased productivity, reduced clinical risk, and facilitated “continuity of care”.

Melbourne, Australia

CARE Australia is a lead member of the CARE International Confederation of humanitarian aid organisations, active in nine developing countries.I devised and implemented the organisation’s marketing, fundraising and communications plans which significantly increased income and enhanced the organisation’s public profile.Working with the established fundraising team and board members, eliminated under-performing fundraising campaigns, and introduced new fundraising strategies which led to a significant increase in regular donors.

Sydney, Australia

Graduate Programs in Business & Technology (GPBT) conducted two Masters Programs with 1,000 students and became part of the University’s Business School. GBPT was an early adopter of technologically-supported flexible learning. The focus of the role was to develop and implement the strategy and support system to enable the achievement of annual growth targets of 30%.I delivered productivity increases by simplifying, streamlining and improving application and acceptance procedures to reduce enquiry response times. I also saved $120k a year and further increase productivity by reducing the use of casual and temporary staff while managing a 26% increase in enrolments with the same number of support staff.

Advanced Practitioner In Sustainable Leadership, Sustainable Leadership

Master Of Management In General Management, Business Administration, Business Management, Operations, Human Resources

Certificate Foundation-Level Practitioner In Sustainable Leadership