• Provide yield management analysis to help Assistant Manager Pricing and Yield to plan the business to be targeted by the trade, set pricing levels in accordance with the plan and follow up to ensure business is secured in line with the plan and the prices quoted.• Monitor contribution/yield earned in comparison to the plan, analyze deviation and discuss corrective action.• Analyze specific pricing request submitted by local agencies and recommend response in accordance with agreed policies; monitor the outcome of pricing requests in liaison with the Cluster sales team.

Manufacturing company

Support the General Manager in managing the general agency activities of UAAI Agency.• Participate in the propagation of global TRUST system and its use in Sales and relationship to Customer Service; Conduct surveys to determine customer satisfaction.• Provide inside sales support to the effort in the Northeast; Handle all inbound sales leads.• Prepare rate quotes; service contracts with the pricing team; and disseminating promotional material to customers; distribute the bi-weekly import and export sailing schedules thru Swift Page.• Interact with customers to meet special request requirements per the Sales and/or Customer Service team; go on sales call with the sales reps on customer visits.

• Highly effective in resolving client issues and conflicts to maintain customer loyalty and drive contract renewals.• Managed the sales process from start to finish while partnering with operations to drive continuous improvement ROI. Grew and retained client base through extensive networking, and troubleshooting.• Successfully partnered with sales executives to generate increased territory support.• Highly effective in resolving client issues and conflicts to maintain customer loyalty and drive contract renewals.• Mentor new sales support in order to foster teamwork, trust, and positive environments to gain high service alternative• Provide sales support to regional and national sales representative.• Negotiated contracts; bids and contract management activities, while ensuring the continuation and enhancements of services.• Investigate credit issues & profit in order to make a better business decisions for management.• Data gathering; pipeline reviews of customer lifting’s and negotiations; to understand customer needs, provide proposal generation, follow-up• Manage small to mid-size accounts that don’t need face to face and develops into active account.• Coordinate with overseas counterpart on rates issues, sales leads; tracking customer cargo.

• Customer support. • Problem solving and resourcefulness apply effective solutions and determine follow up actions with minimum direction.• Good prioritization, time management and organizational skills, demonstrate schedule flexibility.• Passionate in delivering the best customer experience possible.• Strong communication/listening skills with positive “can-do” attitude.• Takes proactive role in personally owning and continuously improving customer experience.• Assisted small to medium companies and practices in business development, including research, special projects plans.• Reduced aging accounts receivables.• Drastically reduced response time, resulting in 50% increase in new opportunities.

• Timely response to customer to rate requests ;Contract proposals to customers. Prepare amendments for our internal contracting system .Maintain service contract files; Prepare analysis for contracts • Compose and distribute customer newsletters ,Manage customer newsletter mailing list ;Produce customer, trade lane and sales territory marketing reports produce PIERS reports. Investigate sales leads and qualify new accounts .Prepare sales presentation materials .Establish customer confidence• Rate Agreement (RA) input/construction of RA Data for Service Contracts/Amendments/Tariff Filings ,RA Shipment Pre/Post Audit Duties .RA Maintenance and Input of EDITION/WORKING PAPER .Run Benchmarking Reports for RA .RA problem coordination/resolution • Maintain FIS RA including Service Contract handling (on basis 5-part tariff) .Work out pricing / quotation on basis of contribution and imbalances aspects (FIS-pre-calculation) ;Liaise with existing and possible new customers ;Liaise with Customer Service and Operations for customers’ Standard Operating Procedures Handle Customer Data Management (local FIS Organization Catalog administration) Operations/Equipment Planning and Steering of Equipment .Arrange imbalance moves in time. Insert Equipment movements and check / correct movements received by EDI ; Check / compare depot inventories and equipment requirements •Assign / confirm export positioning depot and send release message to terminal/depot .Assign / confirm import repositioning depot and send acceptance to terminal/depot ;Arrange stock feeding / deadheading request by creating "MT" (empty) bookings Coordinate repairs of equipment .Monitor turn-around-times, trace overdue equipment ;Arrange on-hire and survey .Arrange/book off-hires

• Arrange imbalance moves in time. Insert Equipment movements and check/correct movements received by EDI; Check / compare depot inventories and equipment requirements; Arrange on-hire and survey. Arrange/book off-hires• Assign / confirm export positioning depot and send release message to terminal/depot; Assign / confirm import repositioning depot and send acceptance to terminal/depot• Arrange stock feeding / deadheading request by creating “MT” (empty) bookings; Coordinate repairs of equipment. Monitor turn-around-times, trace overdue equipment

• Cut IT’s for in-bond movements; request delivery instructions from customers. Advise customers if and when goods are placed on hold by Custom or Agriculture.• Provide services tailored to different areas of specific types of cargo. Perform general shipment problem solving. Cargo tracking. Facilitate the movement of import cargo-freight coming into the country-keeping customer satisfied with any details of shipments; provide timely information to customers and terminal, and provide paper work and electronic data to various locations.

Responsibilities for rates and data base management of documentation for outbound customer cargo destined to Asia, Middle East and South America and Europe.• Filing export declaration to customs. Entertain inquiries as to vessel arrival and departures, all aspects of customer service. Investigate and do revenue debit notes, and creating third party billing for customs fines and other issues like demurrage, penalties; rate and rate dispute.• Shipping information; coordinate shipping instructions, vessel closing; entertain customer’s inquiry

• Quote rate for Transpacific and Transatlantic Trade; Prepare rate guidelines; Create service contract proposals; amendments and filing with rate filing; Knowledge of tariff regulation and rules. .• Prepare bids and meet deadline. Knowledge of tariff regulation and rules. File rates with PCTB for out bound and inbound rates.• Prepare bids and meet deadline; send quote on day-to-day basis. Awareness of equipment availability for intermodal move. • Send quote on day-to-day basis. Awareness of stock report regarding equipment availability for intermodal move. Ability to develop new & more efficient ways to accomplishing goals.• Knowledge of Sales and strong decision making and problem solving capabilities. Previous inside sales experience