-Created new workflows for onboarding new clients and managing client assets-Consultant for new client acquisitions and software development-Developed client support solutions used across the organization for program management and reporting needs-Achieved project milestones and deliverables for new logos with an internal team of 5-Created KPI dashboard used internally and externally to monitor program performance-Managed payment vendor relationships and new product implementation

- Managed enterprise client incentive programs ranging in mid to high level complexity- Departmental technical lead and subject matter expert in multiple business platforms- Developed extensive platform training program used wide across the business (IT, Client Services, Sales)- Served as a product consultant for new SaaS product development- Led multiple business acquisition integration projects- Assisted in creating and executing departmental workflows to maximize team efficiency and client support- Created new strategies to manage enterprise clients at risk

Supported all levels of Account Managers with daily tasks across client base to ensure client retention and exceed client expectations. Assisted and led international consumer incentive programs for clients in EU and Asiapac.Responsibilities Include:Set-up, QA and test new promotional programsAssist in providing process improvement ideas and the growth of the client’s accountRegularly audit and monitor technology assets and program metricsAssist with internal and external reporting needs and data extractsAssist in the preparation of client business reviewsMonitor client invoicingWork in partnership with Account Manager on assigned accounts

• Completed all levels of training for Fossil, Skagen, and Portfolio Brands• Maintained consistently high statistical scores• High level of self management, problem solving, and multitasking while maintaining good communication with coordinators, end consumers, and specialty accounts• Provide support for e-commerce orders, specialty store accounts, and repairs for clients in the US and abroad.

• Responsible for managing the daily operations of the restaurant, including the selection, development and performance of employees in a large full service restaurant.• Administrative duties entailed product ordering and inventory, managing sales, providing weekly and quarterly reports, and optimizing profits• Created organizational tools in excel to track sales, expenditures, labor expenses, and productinventory to generate daily profit margin• Implemented accounting tools in four other franchise stores to help maximize profits

• Under Dr. Camiilo Ruggero, my duties as a research assistant were to create questionnaires relevant to the study of bipolar disorder in the Hispanic population. Along with research I was also in charge of coding questionnaires and recruiting participants.