Providing consulting services to Allina using strong healthcare business knowledge to help them leverage their data to answer strategic and tactical business questions to improve care delivery and impact total cost of care.

• Support, maintenance, configuration, implementation, monitoring, and enhancing both Epic Resolute Hospital and Professional Billing applications.• Key Contributor for several significant IS projects.o COVID 19 requirements for billing system actions and queues for Hospital Billing and Professional Billing.o Remittance Code remapping with Follow Up Workqueue rebuild.o Client statement vendor change.o Work Comp workflow for system actions and queues for Hospital Billing and Professional Billing. o Epic INI EAR 180 Guarantor Patient Record review and cleanup.o Financial Assistance Module.o Term of Care workflow for Hospital Billing and Professional Billing.o Insurance outsource build for the Professional Billing Follow Up Workqueues.o Self-pay outsource workflow and build for vendor implementation.• Subject Matter Expert of many topics on the Hospital Billing and Professional Billing applications that enable me to be able to successfully keep up with quarterly Epic Updates.• Analyze and provide foundation based, as well as creative solutions to resolve complex customer inquiries for functionality not working as expected, intended, or implemented.• Validate resources, requirements, and engage key stakeholders in emerging system functionality.• Develop close trusting relationships with business office leadership to facilitate the integration of functionality into workflows.• Train and mentor new application analysts in best practice system workflows and documentation standards.

• Knowledge surrounding all aspects of Revenue Cycle workflows from registration all the way to charge off. • Shaped work and managed procedure review meetings to prepare Revenue Cycle for SBO (Single Billing Office), ABBD (Account Based Bad Debt), and VFO (Visit Filing Order). • Presented Allina's SBO implementation for FAC and UGM at Epic in 2014 and 2015. • Chair for the MN Epic User Group Revenue Cycle SIG for over 4 years• Intermediary between Revenue Cycle and Excellian (Allina Health’s Brand of Epic) Support• Maintained Single Billing Office build• Utilized extensive Hospital Billing and Professional Billing experience for the following departments and Epic applications:o Customer Serviceo Collectionso Insurance Follow Upo Trainingo Implementationso Go Live Supporto Preludeo ADT

• Managed project completion• Maintained training material documentation for all Revenue Cycle Training tracks• Lead a team which provided training for Professional and Hospital Billing tracks• Ensured consistent quality of training across all billing applications • Analyzed and documented training requirements for system workflow changes• Designed and developed customization of training and potential workflows• Implemented, modified, tested and administered training plans• Conducted analysis of business user needs and revised existing training as needed• Identified and documented business process in need of improvement/implementation• Collaborated with multiple departments to produce effective workflow for new processes• Mentored site affiliates to conduce training• Delivered the entire Hospital Billing catalogue• Provided end-user support and training for pre go-live of Allina’s first hospital affiliate site• Assisted with the development and maintenance of Epic® training environments• Documented, created and tested patient build for training environments • Wrote and analyzed policies and procedures for Business Practice Counsel, Customer Service and Solution One (our collection team)• Tested policies, processes and curriculum in support of system changes• Delivered the entire Professional Billing catalogue • Developed courses detailing workflow for the Professional Billing catalogue• Created and maintained course manuals and guides• Provided end-user support and training for go-live for Allina Health’s affiliate sites• Participated in project teams: policy revision, insurance group, Hospital/Professional Billing curriculum review

• Mentored and audited user work to find opportunities for areas of improvement.• Trained new and existing employees on medical billing systems.• Developed personal and training skills to better educate individuals based on learning styles.• Worked cross organizational to research, learn, and prevent back-end issues and shared learnings with department through individual training.

Provided exceptional customer service to guarantors.• Ability to research and understand client account details.• Met high expectations of completed calls with accuracy and efficiency.• Ability to recognize future issues to provide outstanding customer service.• Worked with insurance company representatives to identify and correct errors.