Marilyn Brown Email and Phone Number
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Marilyn Brown personal email
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Marilyn is an Executive Coach and Workshop facilitator with expertise in Leadership Development, Customer Experience and Operational Excellence. Marilyn has a proven track record of coaching individuals to define where they are, where they want to be, and develop action plans to close the gap. Her values, life experience, corporate experience, along with good old fashioned common sense and the ability to see the glass with something in it, make for a positive coaching relationship with her clientsDirector level executive with 25+ years of experience with American Express, 5 time winner of the J.D. Power Award for Customer Service. Experience includes leadership of front line customer service representatives, Employee Relations, New Product Development, Customer Experience and Procedures oversight and governance. Proven track record of driving results through active engagement of employees, articulating a clear vision of how their performance drives the customer experience and recommend to a friend outcomes. A leader that drives followship, extensive experience in leading teams in a matrixed and virtual environment. Strong problem solver, keen collaborator, strategic thinker and views challenges as opportunities for improvement and change.Specialties: Business Relationships, People Leadership and Development, Culture Change Agent, Team and Organizational Alignment, Employee Engagement, Career Roadmap and Transition Coach, Public Speaking, Energetic, Empathetic.
Peopletek Coaching
View- Website:
- peopletekcoaching.com
- Employees:
- 35
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Vice President Of Business RelationshipsPeopletek Coaching Jan 2024 - Present
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Leadership Coach I Career Coach | College Transition CoachThe Coach Mb Sep 2011 - Jul 2024I have a strong track record of working with clients at all levels in their careers and helping them to make critical career decisions. I coach college students entering the workforce, to employees looking to grow with their current employer and individuals who are in career transition for a variety of reasons. Together we work on the full package; career path, resume, branding, interview preparation, and networking. Along the way, I will be your sounding board as you evaluate different positions and opportunities.
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Team Coach And Leadership Journey FacilitatorPeopletek Coaching Sep 2011 - Jul 2024Plantation, Fl, UsPeopleTek is a Leadership Development and executive coaching company that builds the skills, abilities, and talents of leaders, teams, and organizations of all sizes and levels. We transform leaders by connecting them to the coaching development and tools they need to be successful by quickly identifying and utilizing their strengths and the strengths of others. As the Team Coach, I help drive Culture Change within the organization. I work with intact teams, strengthening them in the areas of Trust, Goal Setting, Communication, Conflict, Problem Solving and Decision Making. I have over 400+ of Team Coaching, both on site and virtually facilitated, at all levels within an organization. I am certified to use assessment tools such as Myers-Briggs, Everything DiSC® Workplace and 5 Behaviors of a Cohesive Team.
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Director, Employee RelationsAmerican Express Apr 2011 - Jul 2011New York, Ny, UsSupported start up of Center of Excellance, developed learning plans for new consultants, handled sensitive employee issues. -
Director - Voice Of CustomerAmerican Express Aug 2010 - Apr 2011New York, Ny, UsDocumented how we listen, capture, remediate and report external Customer and internal Customer Care Professional feedback globally for American Express World Service. This included a comprehensive gap analysis comparing the external regulatory requirements by market against our internal processes.
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Director - Procedures Program OfficeAmerican Express Aug 2006 - Aug 2010New York, Ny, UsProvided leadership to a virtual, geographically dispersed team of 44 employees. Maintained content accuracy and compliance adherence for all procedures being utilized to deliver an extrordinary Customer Experience across multiple lines of business. Introduced "Voice of Servicing" to all procedural content, aligning messaging to support the American Express brand and simplifying for the on line reader.
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Director - Customer ExperienceAmerican Express Apr 2001 - Aug 2006New York, Ny, UsLed a team of 14 project managers who provided strategic direction and project management support on initiatives being driven by marketing and technologies. Project Managers provided consulting support to project teams to develop and deliver a seamless end to end customer experience across all customer touchpoints on projects such as: Blue Sky from American Express, Blue Cash, from American Express.
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Director - Employee RelationsAmerican Express Apr 1990 - Apr 2001New York, Ny, UsLed a virtual, geographically dispersed team of 10 HR Professionals, supporting > 12,000 employees.Coached and influenced all levels of management on sensitive issues including termination, violence in the workplace, reductions in force, discrimination and harassment to ensure consistent application of company policy. Maintained a compliant workplace through development and delivery of curriculum such as; performance counseling, sexual harassment, conflict management, ADA.
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Director - American Express - Platinum Card Telephone Service TeamAmerican Express Apr 1989 - 1990New York, Ny, UsDelivered Extraordinary Customer Care to our Premium Platinum Cardmembers in 24 hr, 7 day a week operation.
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Director - Customer ServiceAmerican Express 1985 - 1989New York, Ny, UsVarious leadership roles overseeing the dispute resolution function, quality control, and procedural oversight for various service industries.
Marilyn Brown Skills
Marilyn Brown Education Details
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Coach UProfessional Studies -
Barry UniversityBusiness
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St John The Baptist Diocesen High SchoolHigh School Diploma
Frequently Asked Questions about Marilyn Brown
What company does Marilyn Brown work for?
Marilyn Brown works for Peopletek Coaching
What is Marilyn Brown's role at the current company?
Marilyn Brown's current role is Vice President of Business Relationships at Peopletek Coaching l Relationeering I Leadership Development I Culture Change I Change Agent I Career Coaching l Public Speaker.
What is Marilyn Brown's email address?
Marilyn Brown's email address is ir****@****ast.net
What is Marilyn Brown's direct phone number?
Marilyn Brown's direct phone number is +195438*****
What schools did Marilyn Brown attend?
Marilyn Brown attended Coach U, Barry University, St John The Baptist Diocesen High School.
What are some of Marilyn Brown's interests?
Marilyn Brown has interest in Exercise, Nascar, Home Improvement, Reading, Gourmet Cooking, Sports, Golf, Fishing, Home Decoration, Cooking.
What skills is Marilyn Brown known for?
Marilyn Brown has skills like Leadership, Leadership Development, Strategy, Management, Coaching, Executive Coaching, Change Management, Strategic Planning, Employee Relations, Customer Experience, Human Resources, Workshop Facilitation.
Who are Marilyn Brown's colleagues?
Marilyn Brown's colleagues are Robert Frantzen, Scarlet Garner, Carmen Escoriaza, Natash Mills, Diane Ziegler, Taylor S., Charis Thomas.
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