Vente en ligne de prêt à porter féminin & accessoires

Main contact between Sales representative, customers, intern departments. In charge of customers from Asia, Middle East and a few european ones.

Dealing with statistics for Corporate customersEntering special prices on customers’ contracts for the Key Account ManagersAssisting Key Account managers and the manager on their daily tasks

Management of wholesale and retail customers such as Harrods, Asos, Selfridges, House of Fraser, and others, smallers.Order management : receipt of the orders on excel files, by fax or EDI, manual or automatic check (for EDI orders). If all perfectly matches, release for allocation and shipment. for a few customers, price ticketting of the orders. Work in collaboration with the customer service in the UK.DFU (Delivery Follow Up) : follow up of orders, units reserved, picked, packed,… Show more Management of wholesale and retail customers such as Harrods, Asos, Selfridges, House of Fraser, and others, smallers.Order management : receipt of the orders on excel files, by fax or EDI, manual or automatic check (for EDI orders). If all perfectly matches, release for allocation and shipment. for a few customers, price ticketting of the orders. Work in collaboration with the customer service in the UK.DFU (Delivery Follow Up) : follow up of orders, units reserved, picked, packed, invoiced. Weekly reconciliation figures for top management team: Each Monday, comparison between the orders on week N and week N-1 to check any amendments, and what kind of amendment, that occurred during the week, and justify them. Returns : For all returns of defective products, in charge of organizing the collection with our DC in Italy, then, according to the type of customer (using debit notes or not), issuance of the credit note. For any commercial agreement approved by our agents, issuance of credit notes.Management of Staff Uniform and Wardrobing orders for U.K., France, Germany and Spain. Clothes worn by our sales agents during buy meetings and on shop corners (such as Galeries Lafayette in France).Management of replenishment orders for the U. K. region Show less

In charge of distributors in Asia: Philippines, Vietnam, Indonesia, South Korea, Thailand, Myanmar, Brunei, Cambodia, Uzbekistan…In charge of distributors and subsidiaries in Western Europe and Scandinavia: Denmark, Spain, Belgium, The Netherlands and PortugalManagement of the other staff members' files during their absence: United-Kingdom, Latin America, Italy, Germany, Switzerland, Poland, South Africa, Russia, Czech Republic… Sending of catalogues and samples.Answering… Show more In charge of distributors in Asia: Philippines, Vietnam, Indonesia, South Korea, Thailand, Myanmar, Brunei, Cambodia, Uzbekistan…In charge of distributors and subsidiaries in Western Europe and Scandinavia: Denmark, Spain, Belgium, The Netherlands and PortugalManagement of the other staff members' files during their absence: United-Kingdom, Latin America, Italy, Germany, Switzerland, Poland, South Africa, Russia, Czech Republic… Sending of catalogues and samples.Answering various customers’ requests by phone or email with the different internal departments of the company: products’ specifics and returned goods, prices and discounts, stock and delivery lead-time, creation of agents catalogues (checking codes, descriptions, photos… of the products)Creation of customers’ accounts in our data base system.Processing the orders with SAP software and sending orders’ acknowledgements to our customers. Organizing the transportation of goods by road, sea or air according to the agreed Incoterm and instructions from our agents, in collaboration with the transport companies.Invoicing and sending of shipping documents by email and express mail: invoice, packing list, bill of lading + other customs documents according to the different existing bilateral agreements between both countries. Management of claims related to prices, missing or extra goods, transport conditions… Payment recovering and declarations to COFACE (French insurance company for the exterior trade) in case of lack of payment. Show less