Marilyn Goodhead Email & Phone Number

Remote

• Conduct needs analysis and implement solutions.• Design responsive and engaging eLearning training modules in Camtasia, Highspot, and Articulate 360.• Create videos, audio, and narration using Vyond and Audacity.• Collaborate and consult with subject matter experts and product owners to ensure high-quality learning solutions developed within Word, Canva, Camtasia, Storyline 360, and PolicyTech software.• Conduct quality assurance for style consistency, grammar, and language within learning solution products.• Develop educational content for instructor-led training.• Strategize and consult to improve learner engagement and completion of courses.• Manage and maintain LMS.• Test new platforms and solutions and train other learning solution professionals.• Mentor and assist other learning solution professionals with their projects and computer troubleshooting questions.• Manage individual and team projects.

Remote

• Design responsive and engaging e-Learning training modules in Adobe Captivate Camtasia, and Articulate 360.• Create videos, audio, and narration using Vyond and Audacity.• Write technical documentation to streamline internal processes and enhance compliance to industry regulation standards. (Documents include: Desktop Procedures, Business Function Procedures, Product Manuals, Job Aids, Course Outlines, and Storyboards).• Collaborate and consult with subject matter experts, process owners, technical writers, and editors to ensure high-quality products are developed within Word, Canva, Captivate, Storyline 360, and PolicyTech software.• Conduct quality assurance for style consistency, grammar, and language within technical documents, such as Product Manuals, Desktop Procedures, and Business Function Procedures.• Develop educational content for instructor-led training (PowerPoint, User Guide, Instructor Guide).• Strategize and consult to improve user-friendliness and layout of client websites, enhancing their search engine optimization, online presence, and market competitiveness.• Mentor and assist other technical writers and designers with their projects and troubleshooting questions.• Manage individual and team projects.

Scranton, Pennsylvania Area

Instruction and guidance of system operations to ensure customer satisfaction.

Dallas, Pa

Bachelor'S Degree, English Language And Literature/Letters, 3.5 Gpa

Minored in Writing and Business. Merit Scholarship, 2014-2018, but graduated a year (2017) early.

High School Diploma, Secondary Education, 96%

Activities and Societies: Orchestra, Yearbook Club, Library Club, Spanish Club, Student CouncilNational Honor Society. Top 7% in class..