Marilyn Hewitt Email & Phone Number

Ensure client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations. Coordinate communication and monitor action items with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.Initiate client quotes in support product requests, including follow up.Receive, process and execute client orders including scheduling shipment of goods ensuring customer satisfaction.Coordinate and process Quality Management Standard documents; including ISO forms, Return Material Authorizations (RMA) and quality control action plans.Utilize ERP system to capture all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouses.Work with Corporate team to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices.

Plano, Texas

* Reduced Supplier invoice discrepancies 30% through creation and implementation of new process.* Increased Key Supplier performance 20% through development and implementation of Quarterly Supplier Scorecard.Defined and assigned workflow to purchasing team.Developed and implemented best practices to strategically maximize profitability.Created and monitored key performance indicators to drive purchasing team success.Sourced and purchased all project specific hardware, software and electronic components.Evaluated and maintained inventory levels to maximize inventory turns and reduce overhead.Negotiated supplier contracts and special pricing agreements.Developed and mature strong, long-term supplier relationships.

Richardson, Tx

* Decreased Supplier chargebacks 40% within six months ($200K savings)* Increased OTD (on time delivery) 15% for assigned national accounts by successfully managing accounts.Managed customer experience with assigned National accounts within the Harman organization to deliver customer service excellence.Subject matter expert on all EDI transactions and problem solving.Obtained, evaluated and provided customer solutions to effectively solve problems and alleviate customer pain points.Provided product information to customers (including special pricing, and expedited delivery options) resulting in increased sales, and customer satisfaction.Processed purchase orders, RFQ (request for quote) sales opportunities, and all requests pertaining to excellent customer service delivery.Built relationships with internal and external customers to meet and exceed sales goals.

Plano, Tx

* Increased revenue recognition accuracy 25% by implementing biweekly project pulse updates.* Decreased inventory discrepancies 15% through strategic sourcing initiatives.* Increased average project profitability 20% through intensive costing analysis and implementation of project review process.Assigned and managed work load of direct reports.Reviewed team performance and ensured adherence to policies and standards.Coached and motivated team to perform at higher levels and recognized preferred behaviors that drove improved performance.Remotely managed success of production teams in completion of projects on time and under budget.Managed material shortages and delays to minimize potential impact to customer requirements.Managed material requirements including defect reports, reverse issues and warranty repairs.Performed in depth cost analysis, contract and project profitability reviews throughout life of project to ensure profitability.Lead team to define contract and project revenue recognition dates and develop monthly sales forecasts.

Dallas, Tx

* Decreased material and maintenance costs 15% by implementation of strategic buying initiatives.* Increased supplier performance 20% by renegotiating contracts and pricing.Assisted leadership team with key tasks and decision making processes.Provided impeccable customer service to both internal and external customers.Coordinated material documentation and quality management systems.Researched and provided solutions to improve processes and streamline procedures.Managed outside processes of aerospace parts throughout the production process to ensure customer due dates were met and/or exceeded.Managed onsite procurement process of materials and services (excluding raw material) to support successful office and plant operations.