I lead our Product Managers, User Researchers, Technical Program Managers, Software Engineers, Operations, Data, and Innovation teams that created and deliver our digital experiences. We build and manage the systems that make up the backbone of our customer and product data management services and provide a 360 view of our customers and products. We also build the systems that enable our sales teams and contact center agents to easily support our customers, our sales systems, and the systems that enable our global and regional marketing teams to build, get approval on, execute and measure digital campaigns. We are innovating on behalf of all our customers and aim to create beautiful (and performant) experiences for everyone.

My talented team of Product Managers, Designers, User Researchers, Technical Program Managers, and Software Engineers deliver the experiences that millions of our B2B and B2C global customers interact with monthly. They also build and manage the systems that make up the backbone of our customer and product data management services and provide a 360 view of our customers and products. We call ourselves "The Single Front Door for Humans" and aim to create beautiful experiences for everyone.In addition, I serve as the Technical Advisor to our CMO and his leadership team. As a part of this role, I thoroughly analyzed our marketing technology stack, developed a strategy to align it with our business goals, and reorganized the team to enhance efficiency and productivity within our marketing department.

My talented team of Product Managers, Designers & User Researchers, Technical Program Managers and Software Engineers deliver the experiences that over 1M people use monthly in order to manage and grow their business with Mastercard. They also build and manage the systems that make up the backbone of our customer and product data management services and provide a 360 view of our customers and products. As part of this journey, I took over a team that hadn't released a product in three years and was running at twice the budget. By refocusing and restructuring the team, we achieved three major releases in the first eight months, followed by monthly releases. This significantly improved customer satisfaction.

The Economic Club of New York (ECNY) Fellows Program is a customized year-long program that introduces rising executives with great promise to thoughtful discussions and debates on the complex issues of the day, ranging from pressing economic, social and political issues, public policy questions and corporate reporting issues to economic regulation to tech disruption, and much more.

o Served as interim co-CTO for 8 months for a global team (Spain, China, San Francisco) o Led a team of Product Managers, UX Designers, User Researchers and Technical Program Managers building delightful customer experiences for our global customers in 48 countries. o Responsible for driving conversion and monetization improvements and opportunities globallyo Redefined how the team approached e-commerce as a practice and how it influences our customer experiences. This includes redefining our taxonomy and language to be more aligned to global customer expectations and enabling algorithmic and curated merchandising. o Built a culture and practice of experimentation and learning, implementing frameworks that support Lean UX and Design Sprint practices

o Established and lead a team of passionate technical Product Managers located in 7 geographies in our global digital and cloud technology teamo Delivered digital banking experiences for Citi customers across multiple lines of businesses - Cards, Retail Bank, Mortgage, Branded Cards, etc.o Drove change in our organization along three primary vectors; People (job families, skills, interaction models), Technology (building loosely-coupled, cloud-enabled micro services), and Culture (ownership and autonomy)o Identification and creation of the app-layer platform product suite that will enable the decomposition of the existing code monoliths and accelerate innovation by working backwards from the GCIM model (a derivative of the IFW)o Worked across the organization to establish product documentation, standardized artifacts, metrics, KPI and a portfolio view of the organization that enables investment-level decisioning for multiple lines of business.

o Established and led a team of Product Managers across the Core Transaction Services Team - Incentives, Booking & Ordering, Search, Analytics and much more!o Delivered platform level functionality to all Expedia brands ("build once & leverage") - Expedia.com, Hotels.com, Orbitz, Expedia Affiliate Network, Trivago, Egencia, Travelocity, Hotwire, Wotif, CarRentals.com, Expedia Local Expert, and Expedia CruiseShip Centers.

Worked in several aspects of Amazon primarily in the Global Payments and AWS Payments group. o Established and led a team of Product Managers and Technical Program Managers for AWSo Enabled the first in-person payment transaction for Amazon by launching Amazon Local Registero Enabled the multi-currency payments for Amazon and AWS customerso Implemented a foreign currency disbursement platform that allowed sellers to receive funds in multiple currencies

o Led cross-functional teams to build the ultimate customer experience for global foreign exchange customers.o Ensured that all experiences and communication (online, on the phone and in person) adhered to the company philosophy and the specific region and culture of the customer.

o Developed and implemented the global marketing strategyo Grew business from 10,000 customer accounts and 4 million in revenue to over 30,000 customer accounts and 62.8 million in revenue in under three years. o Opened new marketing channels and established strategic alliances in Asia.o Developed all company messaging, branding, collateral, website material and advertising conceptso Directed global marketing campaigns, motivated staff, controlled budgets, resolved complex problems and managed key relationships

o Managed direct marketing efforts to ensure maximum profitability including: extracting list segments, forecasting, creative and production.o Responsible for strategy and implementation of Integrated Marketing Campaigns (IMC) across all channelso Managed pay-per-click campaigns and other search engine optimization activity to promote www.metastock.como Directed key personnel within Information Technology, Sales, and Customer Service Departments to assemble email campaigns, print advertisements, search engine promotions, website landing pages and other marketing efforts as need

o Negotiated contracts with local and national game development studios for motion capture serviceso Developed brand identity and marketing strategyo Organized, implemented and monitored sales and marketing campaignso Worked with trade press and business media to announce events, products and services