Marilyn Osborne Email & Phone Number

Boston, Massachusetts, Us

Settling Auto Liability and General Liability Claims. Specializing in handling aged claims to favorably conclude.

Chicago, Illinois, Us

 Reduced loss severity of litigated claims by instituting a process that allowed defense counsel to settle smaller claims, thus enabling adjusters to focus on the larger claims. Increased reserve adequacy on the auto book of business by championing and implementing a new claim review process that strengthened adjusters’ ability to place proper reserve within the 12 month requirement. Member of team that developed training material for the Medicare rollout. Launched and delivered training in all claim field offices nationwide. Collaborated and consulted with the 3 west zones on a quarterly basis to assist them in reaching their key performance indicator goals. Interacted regularly with underwriting, actuarial and risk control in an effort to achieve the corporate goals for the loss ratio. Established quarterly brainstorming sessions and implemented cross training that engendered a strong understanding of individual expectations and teamwork Oversaw the structured settlement program for the liability book of business. Liaison between the four preferred vendors and the claim field. Attended the vendors’ annual meetings and appointed as SME responsible for training the field in any updates in the world of structured settlements. Partnered with numerous internal claim teams on the formation and updating of the current claim center platform used by the field. Participated in claim audits of the field clams offices and ensured adherence to claim guidelines for

Chicago, Illinois, Us

Managed the negotiation of claims settlement packages including setting reserves and authorizing payments. Coached, led and developed claim staff in efforts to increase the bench strength of the team in achieving corporate goals. Drove regional and corporate initiatives by participating in quarterly meetings with upper management

Chicago, Illinois, Us

Utilized negotiation skills to develop complex settlement packages. Worked with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of more complex Claims. Attended pre-trials, trials and mediations

Management responsibility for six person claims staff Conducted file reviews for monitoring adjuster work quality to assure appropriate documentation, accurate liability decisions, fair claims practices, and associated customer service. Managed associated administrative functions Identified systems issues; provided necessary input for updates, enhancements and systems problems solving

Bachelor Of Science In Commerce

Master Of Business Administration (M.B.A.)