Provide telephone support services to LEAP Conveyancer clients, including, but not limited to:- Attending to and closing client calls regarding problems, issues or queries with the Consultant’s delegated product. - Advising client of appropriate contact (such as IT Consultant) when dealing with issues external to LEAP (such as System Environmental Variables).- Prepare and send Knowledge Base and Standard Emails to clients as required.Issues typically resolved by the NHD Consultant – 1st Level will be general enquiries or questions relating to product knowledge. The NHD Consultant – 1st Level will liaise with the Product Team Leader in regards to the following:- Issues to which the answer is not know; and- Issue for which a Knowledge Base article may be required

Provide telephone support services to SAI Global Property clients, including, but not limited to:- Attending to and closing client calls - Chasing property certificate for clients- Processing credit and cancellation- Processing client authority applications