● Prep and present Executive Business Reviews (EBRs)● Document and measure customer business goals● Serve as a champion for the customer on all things Workfront● Communicate health indicators and potential risks● Provide customers with recommendations for best practices● Provide information about product roadmaps and release previews● Understand the customer's instance through and through

● Created quarterly process rollout system with strict requirements and approvals to ensure a fully vetted and understood process prior to rollout● Learned robust project management system from ground up to help coworkers with new project setup and organization, financials, resource management, and complex reporting ● Brainstormed and troubleshooted with management and coworkers to come up with new processes to help the company work more efficiently ● Analyzed and reported on process compliance statistics across departments, portfolios, and job roles to understand how compliance relates to project profitability and Client satisfaction ● Trained new and current employees on company-wide agile processes so they can understand and be compliant with standard operating procedures ● Documented company-wide processes by creating infographics, instructional documents, videos, and workflows to accommodate various types of learning methods ● Became company’s first Scrum Master, addressing project impediments across three teams, facilitating agile ceremonies, and providing Agile 101 training to new employees● Effectively managed timeline and budget on multiple projects simultaneously, keeping team, Client, and Executives aware of project health, scope changes, and upcoming deliverables

● Effectively managed timeline and budget on challenging, complex project for Sam’s Club with multiple moving pieces, deliverables, and stakeholders ● Strategized ways to improve internal and external processes and communications with Subject Matter Experts (SMEs) to increase Client and employee satisfaction ● Analyzed past metrics to predict future revenue and resource needs to keep projects on schedule

● Researched for, organized, and wrote marketing proposals tailored for diverse Clients ● Built relationships with SMEs to establish unique approach to each Request for Proposal (RFP) ● Managed strict proposal process to ensure on-time delivery with demanding deadlines

● Edited and updated company website● Created web content for QVC products

● Reviewed, copy-edited, and critiqued submitted manuscripts● Sold submissions of literary journal to students and staff on campus