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Dr. Marilyn Tom Email & Phone Number
Director, Programs and Operations, Office of the Chief Operations Officer
at
Care Usa
2 work emails found
@care.org
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Programs and Operations, Office of the Chief Operations Officer
Location
Atlanta Metropolitan Area, United States, United States
Company size
Who is Dr. Marilyn Tom? Overview
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Quick answer
Dr. Marilyn Tom is listed as Director, Programs and Operations, Office of the Chief Operations Officer at Care Usa, a company with 4 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at care.org and a matched LinkedIn profile for Dr. Marilyn Tom.
Dr. Marilyn Tom previously worked as Chief Operating Officer at Asian Americans Advancing Justice - Atlanta and Career transition at Career Break. Dr. Marilyn Tom holds Doctor Of Business Administration (Dba) from Georgia State University - J. Mack Robinson College Of Business.
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Email format at Care Usa
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*@care.org
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Profile bio
About Dr. Marilyn Tom
Organizational strategy, operational excellence, and collaborative problem-solving expert leading large-scale private sector and not-for-profit organizations to success via relationship-building, agility, dynamic thinking, fact-based decision-making, organizational transformation, innovative idea generation, process excellence, and servant leadership. Doctorate in Business Administration (DBA) from Georgia State University, dual MBAs from Georgia State University and the University of Paris I (Sorbonne), and certifications as a Prosci Certified Change Practitioner, PMP, and Six Sigma Black Belt. Published in the International Journal of Social Economics: "Organizing and Orchestrating Microfinance Initiatives: A Contextual Inquiry" (Kayongo, Tom, and Mathiassen, 2021).
Listed skills include Six Sigma, Process Improvement, Continuous Improvement, Performance Management, and 28 others.
Current workplace
Dr. Marilyn Tom's current company
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15 roles
Dr. Marilyn Tom work experience
A career timeline built from the work history available for this profile.
Chief Operating Officer
CurrentOverseeing and optimizing the operational functions of the organization, including the organization's operational efficiency, financial sustainability, and strategic alignment with its mission. Providing the leadership, management, and vision necessary to ensure Advancing Justice-Atlanta has the right people in the right roles, along with exemplary.
Nov 2024 - Present
Career Transition
Career Break
Restructural changes at CARE (elimination of the Office of the COO team) resulting in severance package. Career break also includes wait time for application/processing of new work visa.
Oct 2023 - Nov 2024
Director, Programs & Operations, Office Of The Coo
Drive strategy execution and programs/operational cross-department alignment to optimize organizational performance within the portfolio of the COO. Facilitate collaboration and change management between/within programs teams (including Program Strategy & Impact, Impact & Innovation, Humanitarian Affairs, and Policy Advocacy & US Programs) and operations.
Apr 2022 - Oct 2023
Deputy Director, Global Strategy & Planning, Executive Office
Provided thought leadership, applied change management techniques, and facilitated fact-based decision-making for development, planning, and execution of CARE USA’s global strategy to impact 200 million lives by 2030, in partnership with the C-suite, global leadership team, and board of directors. Head of quarterly performance review process with.
Jun 2019 - Apr 2022
Senior Project Manager (Lean Six Sigma), Enterprise Project Management Office
Co-designed, launched, and managed CARE USA's first-ever enterprise-wide project management office (PMO). Led various organization-critical strategic initiatives, applying change management techniques to introduce the concepts of Rapid Improvement Workshops (RIWs), project sprints, enterprise risk management, and contingency planning. Facilitated various.
Feb 2016 - Jun 2019
Deputy Director
Head of Development, Legal Services, Litigation, Communications, and Finance departments, overseeing day-to-day operations while partnering with the Executive Director on both internal and external organization-critical initiatives. Designed and facilitated AAAJ-Atlanta’s 2023 strategy and planning retreat, implementing goal-setting processes for.
May 2022 - Mar 2023
Advisor, Lean Process Improvement, Donor Compliance & Assurance
Led cross-functional project with 20+ team members to significantly improve the “Pre-Award Process” for grants and contract management, including governance, accountability, decision-making, and innovative solutions generated through Lean Kaizen events. Conducted benchmarking qualitative study with eight INGOs, identifying grants and contract management.
Aug 2015 - Nov 2015
Professional Development
Career Break
Completion of full-time international dual-MBA at Georgia State University (Atlanta) and Sorbonne University (Paris), with residencies in Atlanta, Paris, Rio de Janeiro, Shanghai, Beijing, Brussels, and DC.Thesis: "Lean Six Sigma in an International Non-Governmental Organization (INGO)" - A case study is presented of Lean Six Sigma implementation within.
Aug 2014 - Aug 2015
Manager, Centre For Operational Excellence, Office Of The Cio
Led large-scale, transformational, Lean Six Sigma project for TD Bank’s Infrastructure Technology Solutions organization in partnership with McKinsey & Company, delivering 21% in efficiencies ($1.5 million annualized savings). Identified and implemented improvement opportunities to reduce variability, manage incoming work, eliminate waste, maximize.
Mar 2013 - Aug 2014
Manager, Process Engineering, Canada Card Operations
Designed and implemented standardized process governance framework to manage Capital One’s critical business processes (CBPs), resulting in a 30% improvement in process compliance, the prevention of audit findings for two consecutive years, and significant process efficiencies. Facilitated quarterly performance review process for 35+ Process Owners and.
Jan 2011 - Mar 2013
Manager, Process Excellence, Canada Consumer Healthcare
Led strategic projects focused on continuous improvement, cost reduction, innovation, and streamlining of processes within the Canadian Consumer organization, including development of org-wide dashboard. Founding member of Process Excellence Leadership Team, providing mentorship and coaching to 50+ Lean Six Sigma candidates and 200+ training participants..
May 2007 - Jan 2011
Manager, Process Engineering, Hq Customer Operations
Identified and implemented strategic interactive voice response (IVR) solutions for 1-888-ROGERS1 national phone line focused on cost reduction while improving customer satisfaction. Implemented streamlined processes for self-service billing and technical support applications, intelligent routing schemes, and key performance indicator scorecards, with.
Jun 2005 - May 2007
Account Manager, Customer Contact Services & Quality Assurance
Ford Motor Company North American Customer Relationship Center (Managed By Percepta)
May 2003 - Jun 2005
Project Manager/Specialist (Six Sigma Black Belt / Green Belt)
Ford Motor Company North American Customer Relationship Center (Managed By Percepta)
Jul 2000 - May 2003
6 education records
Dr. Marilyn Tom education
Doctor Of Business Administration (Dba)
Georgia State University - J. Mack Robinson College Of Business
Master Of Business Administration (Mba), Global Partners Program
Georgia State University - J. Mack Robinson College Of Business
Master Of Business Administration (Mba), Sorbonne Graduate Business School, Global Partners Program
University Of Paris I: Panthéon-Sorbonne
Master'S Certificate, Global Partners Program
Coppead Ufrj
Honours Certificate (Continuing Education), Project Management
Ryerson University
Honours B.Sc., Mathematical Sciences (Computers) & Neuroscience
University Of Toronto
FAQ
Frequently asked questions about Dr. Marilyn Tom
Quick answers generated from the profile data available on this page.
What company does Dr. Marilyn Tom work for?
Dr. Marilyn Tom works for Care Usa.
What is Dr. Marilyn Tom's role at Care Usa?
Dr. Marilyn Tom is listed as Director, Programs and Operations, Office of the Chief Operations Officer at Care Usa.
What is Dr. Marilyn Tom's email address?
AeroLeads has found 2 work email signals at @care.org for Dr. Marilyn Tom at Care Usa.
Where is Dr. Marilyn Tom based?
Dr. Marilyn Tom is based in Atlanta Metropolitan Area, United States, United States while working with Care Usa.
What companies has Dr. Marilyn Tom worked for?
Dr. Marilyn Tom has worked for Care Usa, Asian Americans Advancing Justice - Atlanta, Career Break, Care, and Td.
How can I contact Dr. Marilyn Tom?
You can use AeroLeads to view verified contact signals for Dr. Marilyn Tom at Care Usa, including work email, phone, and LinkedIn data when available.
What schools did Dr. Marilyn Tom attend?
Dr. Marilyn Tom holds Doctor Of Business Administration (Dba) from Georgia State University - J. Mack Robinson College Of Business.
What skills is Dr. Marilyn Tom known for?
Dr. Marilyn Tom is listed with skills including Six Sigma, Process Improvement, Continuous Improvement, Performance Management, Project Management, Cross Functional Team Leadership, Business Process Improvement, and Process Engineering.
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