Management and implementation of School of Education policies, procedures, and operationsEnrollment management of all graduate School of Education coursesResponsible for creating and implementing process and policy improvements to improve efficiency and accuracy of data reportingReview and coordinate changes to programs, catalogs, and handbooksProvide data of Key Performance Indicators to the Dean on a regular basis Manage and train the Student Success Advising Team for accuracy of academic advising and compliance with the state of California accreditation requirements for K-12 credentials across all Regional CentersCreated and implemented retention strategies for all School of Education programsTraining and professional development of all School of Education staff across all Regional CentersMember of School of Education Leadership Cabinet and Graduate and Professional Studies Support Services Council

Provide academic advice and guidance to students on degree programs, academic schedules, and course planningPresent at Information Sessions and New Student OrientationsMaintain accurate records about student progress and degree requirementsServe as a liaison between students, staff, faculty, and administratorsProvide referral services to studentsAssess and streamline processes and procedures for enhanced student experienceCollaborates with Faculty Advisors in the areas of course offerings, program changes, and assessment improvements Inform Faculty Advisors regarding students in early alertDevelop and maintain partnerships with local colleges and universities for field experience placementsFunction as a team player for all School of Education events Understand and convey PLNU and School of Education's mission and distinctives

Awarding of financial aid for Graduate and Adult Degree Completion Undergraduate students in accordance with federal, state, and university policies and proceduresAdministration and awarding of TEACH grantProvide support and information to university personnel on financial aid issuesResearch complex issues to resolve non-routine student problems in compliance with state and federal regulationsWorkflow management for Graduate and Professional Studies Financial Aid Team