Marilyn Townsend Email and Phone Number

Board Member of CoreNet Global North Texas

Leadership•Lead a team of 88 in four distinct operational areas•Develop relationships with internal decision makers and lead collaboration efforts with business units while fostering an environment of sharing, learning and teamwork•Strategic guidance/implementation of policies/processes/procedures to align with company standards, financial goals, and strategic imperatives•Accurate compilation, analysis, and reporting of data•Negotiate outsourced contracts•Refocus/align processes with business objectives during the global pandemic•Strategic plan evaluations of goals/policies to keep operations efficient/consistent•Meet annual budget and contribute to company overall profitabilityOperations•Source/negotiate/implement/maintain relationships with suppliers to insure delivery of security, service levels, and expense requirements•Engage leaders to ensure clear understanding of changing markets/requirements•Develop reporting requirements with stakeholders•Develop benchmarks, SLA’s and KPIs to support business strategies•Develop/implement/manage project plans while looking for improvement opportunities•Conduct business reviews with suppliers to identify gaps in service or pricing•Monitor/identify policy compliance to identify expense reduction opportunities and supplier changes•Develop/manage plans to roll out approved services, contracts, vendors, and policies•Create annual budget, MYO, and strategy to accomplish company objectives•Design/implement/direct the acquisition/disposition of real estate leases and construction projects on time/on budget•Leader and provide direction in the COVID/“Work from Anywhere” environment•Provide leadership/oversee efficient and high-quality executive security support for executive safety•Ensure security mitigation through assessment/monitoring/implementation of appropriate strategies•Safeguard/maintain highly sensitive/confidential information and proactively alert executive management

Managed corporate travel and events while leading a team managing facilities, security, mail services, and parking. Implemented, executed and communicated corporate policies, procedures and objectives internally and externally. Provided support and direction to all levels of the organization regarding departmental information.• In conjunction with managing multiple departments, managed multiple projects in different areas of responsibility simultaneously while ensuring all initiatives were on target and achieved• Moved 900 employees over the course of 6 months within and between buildings to reduce expense• Planned the closure of 4 facilities to include furniture, document retention and future lease/sales opportunities for an annual savings of over $1M• Developed/forecasted/managed annual departmental budgets ($20M)• Decreased departmental budgets by 10% annually for the last 5 years • Developed, negotiated, communicated, and managed the Corporate Travel Program which comprised of vendor negotiations, RFP sourcing, contract adherence including enterprise wide ($4M)• Developed new travel policies and procedures to match the decrease in travel spend and change in corporate culture• Managed and executed executive events (Annual Meeting of Shareholders, Board of Directors Meetings, and Sr. Management Meetings) with budgets up to $250K• Developed long term departmental strategic plans, presented them for executive approval and implemented them (Restroom remodel $500K)• Analyzed spend trends for expense reduction and recommended organizational changes to executive level employees (5-50% savings)• Negotiated corporate aircraft contract (fractional ownership)• Decision maker for escalated departmental issues• Subject matter expert for executive level employees• Managed the Corporate Art Collection ($2M)

• Represented the company, locally and nationally, as the Supplier Diversity liaison• Led teams managing corporate travel, corporate events and facilities• Analyzed and reported diversity spend ($15M)• Developed and executed growth strategies to increase MWBE business usage, by 10%, enterprise wide.• Presented annual supplier diversity goals and achievements to the executive team which went to the Board of Directors• Managed annual department budgets ($20)

• Led and supervised a team managing corporate events and facilities• Managed the Corporate Travel Program ($8M)• Managed compliance for the travel program, online booking tool, and corporate T & E credit card• Developed, recommended, and implemented travel policies/procedures ensuring safety and appropriateness for employees• Maximized productivity and minimized overall cost of travel services (15% savings over 4 years)• Developed/presented annual departmental business reviews focusing on travel cost savings• Analyzed travel patterns/trends, developed the most effective negotiating posture, and identified new sources of competitive supply to maintain the most cost effective travel program• Administered Corporate Jet activities (booking flights, hourly allocation, financial usage reporting, spend, and invoicing)• Collaborated with Risk Management and Security to ensure safe travel situations domestically and internationally• Negotiated, contracted for, managed the administration of, and developed qualitative analysis supporting all agreements related to travel (air, car, hotel, agency, technology, corporate credit card, parking, and sedan service)• Developed/managed travel vendor relationships (air, car, hotel, agency, technology, corporate credit card, parking, and sedan service)• Evaluated and applied new technology applicable to travel and meetings management• Communicated company policy and vendor agreements to travelers and travel service providers through written communication, training sessions, and internal seminars in order to promote compliance and employee buy-in• Designed, implemented and communicated performance measures that insured a consistent approach to corporate goals • Developed/managed departmental budget ($1M)• Ensured all customers received a high level of customer service by experiencing positive attitudes of responsiveness and cooperation

• Acted in two unique roles while maintaining high standards in both areas• Managed corporate travel programs (negotiated air, hotel and car programs in a $75M territory• Analyzed corporate account financials for direction and growth opportunities• Re-priced corporate accounts successfully with an average profit increase of $3.00/transaction (industry standard < $1)• Developed relationships within all levels of corporate accounts by presenting annual corporate business plans• Communicated preferred supplier strategies with Division personnel while maintaining positive relationships with customers and vendors• Gathered and analyzed data for override analysis• Chosen by Senior Management as the Account Management Liaison for the Division Integration Team during the corporate merger• Selected as a participant and completed the 1998 BTI America Mentor Program

• Coordinated, developed and negotiated field sales plans with internal American Airlines departments• Analyzed/maintained sales programs • Prepared and distributed new start-up service business plans• Analyzed and produced profitability, share and performance reports for distribution to the field sales

• Negotiated and authorized international group opportunities above field sales guidelines• Trained field sales on international sales guidelines and marketing procedures• Directed field sales in strategic planning for travel agency/corporate accounts• Maximized yield/market share by evaluating competitive information, incentive plans/promotions and making recommendations• Analyzed, developed, and recommended guidelines for international programs to all levels of American Airlines Management

• Negotiated and authorized international group opportunities above field sales guidelines• Trained field sales on international sales guideline and marketing procedures• Directed field sales in strategic planning for travel agency/corporate accounts• Maximized yield/market share by evaluating competitive information, incentive plans/promotions and making recommendations• Analyzed, developed and recommended guidelines for international programs to all levels of American Airlines• Analyzed/maintained sales programs

• Targeted and closed 6 corporate programs within 6 weeks for a total of $30M in incremental revenue • Managed a $75 M corporate sales territory by shifting domestic/international premium class business away from the competition • Developed/presented sales plans to all areas of the corporate hierarchy to improve account performance • Sold all corporate programs including UATP, AAirpass, and International Barter

• Directed sales activities for 72 Preferred/National/Targeted accounts in a $27M territory and maintained a city share of 22%• Conducted account reviews to target market share opportunities and to exceed assigned goals• Organized/coordinated sales promotion activities, within budget, for travel agency and corporate function