• Leader of applicable HR strategies for all stores at FOM and customer experience movement for internal employees, by designing the future strategy around personnel development, competencies, organizational development and performance review at different levels (administrators, people leaders, managers and owners)• Responsible of increasing personal satisfaction surveys around the dealer’s network, developing strategies such as internal coaching with different levels of employees. • Responsible of internal communication plan working together with marketing areas to guarantee professional development of our sales consultants in product training, positioning prices, sales competencies and soft skills, overseeing all human resources strategies for dealers such as employee’s profiles, compensation plans, recognition strategies, develop competencies map etc...

Reporting to the HR Manager at Ford Credit and FOM, growing experience at training strategy and people processes, such as performance, rewards and recognition and internal coaching.• Leader of training procedures and logistics of instructor led and online trainings of Ford Credit Mexico population, budget expenses control, training status presentations at directors’ meetings, needs assessments interviews with managers of all areas.• Leader of a coaching project, the objective was to help managers in difficult interactions with employees, giving them the correct tools so they can manage their teams and complete their internal goals.

My main functions as project leader were, internal training and Climate/Organizational Development; I attend internal and external customers. I designed, administrated and evaluated all the online training programs and face-to-face from different companies with Harvard University and Skillsoft content using specific competencies and training needs.I contributed to Sales Strategies to help close the deals with clients. I was responsible of the logistics of internal programs and customer satisfaction; I designed and executed instructional development activities in training sessions.I oversaw designing and delivering presentations for new employees, internal customers and corporate events. At the same time, I contributed to recruitment and selection processes.One of my greatest accomplishments was the development of materials for internal training, implementation of a training matrix to monitor training progress and evaluations for the internal and external programs, developing job descriptions and the beginning of an evaluation for organizational climate as part of new strategies for H.R

I worked making corrections and reviewing books proposed by authors, in aspects such as: background, instructions, editorial design, objectives, contents, pictures, writing, etc.I made direct proposals to each editor to obtain a suitable material with the correct institutional objective in order to have significant learning.I updated self-tuition materials for workers of the company in the English language and content of primary and secondary education.