Marina Andreicut Email & Phone Number

London, England, United Kingdom

Making sure that the customers have a smooth experience during the cooking lessons.

London, United Kingdom

- Liaised between the sales office in Japan and our suppliers in Europe by phone and email in order to get the best prices for our clients, to make changes required by the clients or sales office, or to deal with any issues that might occur during the tour on a daily basis. - Carefully checked all the booking requests received from our sales office against the travel brochure of the travel agent in Japan to make sure that there is no mistake, thus avoiding any future complaints from our customers. - Dealt with quotations and co-operated closely with sales and purchasing teams. - Responsible for managing any new tour reservations while making sure to meet the deadline set by the sales office in Japan as well as requests received from the tour leaders or from our sales office.- Took quick action to solve any issues that might appear during the tour by liaising with the tour leader, the suppliers and the sales office, and taking the necessary action in order to prevent the same issue from happening again. - Promptly send quality incident reports to our sales office, constantly exceeding expectations. - Contributed to improving the quality of the services delivered to customers by following up with the tour leader at the end of the tour in order to check the level of our customer's satisfaction. - Created and maintained a good relationship with both our suppliers and tour leaders. My biggest achievement in this regard is that one tour leader would call me on my office number, rather than the helpline, and ask for my help to make certain arrangements so that the tour runs smoothly.- Ensured the invoices received from suppliers are correct.- Operate the tours using our in-house system.- Consistently meet my targer. The number of handled tours increased every year.

Canary Wharf London

- Spoke with customers to ensure their satisfaction and resolve their problems promptly. - Cross-selling sake to customers that will complement the meal to drive sales. - Provided customer services training to the new staffs. - Accurately cashed up the till at the end of the day.

London, United Kingdom

-Led and trained new staff regarding the resolving of customer concerns and assisted with product questions. - Accurately cashed up the till at the end of the day.

Bucharest, Romania

- Acted as an intermediary between the tour leaders and suppliers, in English and Japanese, in order to provide reliable support during the tour. - Anticipated and promptly solved any issues that appeared during the tour. - Liaised with the tour leaders and with suppliers by phone or email, in English and Japanese, in order to provide reliable support during the tour.- Dedicated to improving the quality of our services by liaising with our sales office and reporting any issue that occurred during the tour or feedback from our customers. - Managed additional requests for land services received from the tour leader or from the sales office during the tour.

Bachelor'S Degree, English Language And Literature/Letters, Average Grade 9,51

Activities and Societies: Japanese festival "Michi Biraki"- 2010, 2011, 2012 - Leader of the origami workshop twice ( 2010 ,2012)..

Japanese Studies Program, Japanese Language, Literature And Culture, Average Grade A

Activities and Societies: 1. Cultural exchange activity with primary school pupils. 2. Member of the kendo club of the university.