Marina Bifsha Email & Phone Number

Athens Metropolitan Area

• All clients based in the USA including: Coca-Cola, PepsiCo, Unilever, McDonald's, Heineken
• Leading the customer success function to provide clients worldwide with support, training, guidance and resources that will facilitate the achievement of their business objectives and company food safety goals
• Using Agroknow's products and services to drive upsells and increased revenue
• Participating in conferences in the USA to strengthen and expand the company’s footprint in the region

Athens, Greece

• All clients based in the USA including: Coca-Cola, PepsiCo, Unilever, McDonald's, Conagra
• Develop and maintain senior-level relationships with key clients worldwide
• Help clients & partners plan and understand the best ways to utilize Agroknow products based on their daily workflows
• Collect, evaluate & analyze clients needs to identify upsell opportunities
• Train & onboard new clients
• Deliver sales targets for upsells & renewals

Athens, Greece

• Clients: LEROY MERLIN, Optima bank, Olvos, Galenica, Elbisco
• Manage key account portfolio, establish and maintain strong long-term client relationships
• Establish strategic, productive and professional relationships with all agencies included in client’s 360º hub (performance agency, PR agency, media shop and creative team)
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel (operations, finance, production)
• Responsible for managing media plans and budgets, quarterly, annual reports and forecasts
• Responsible for social media strategy and content review for campaign deliverables

Athens, Greece

• Suggest solutions and innovative ideas to meet clients’ needs and expectations
• Help them establish a strong foothold in the marketplace as well as a prestigious offline and online presence
• Services: e-commerce branding, e-commerce CRM platform training & management, brand strategy, social media strategy & planning, offline public relations, media relations, event management

Athens, Greece

• Developing content and building relationships with influential international media in order to expand the company’s footprint and brand awareness across Europe.
• Develop and maintain strong relationships with influential media across Europe
• Manage CRM software and account management systems (Salesforce, HubSpot)
• Responsible for developing & distributing press materials
• Event planning and management, press events & conferences in Europe including the company's first representation at Money 20/20 in Amsterdam
• Social media strategy and content development

London, United Kingdom

• Clients: HPE/HP, Braintree (PayPal), Box, what3words, Jive Software, Juniper Networks, Visa Europe
• Build strong client relationships
• Maintain high customer satisfaction ratings that meet company standards
• Responsible for writing copy, press releases and press Q&As
• Social media management and coordination for EMEA markets
• Coordination of EMEA markets for press events and conferences

London, United Kingdom

• Clients: HPE/HP, Braintree (PayPal), Box, what3words, Jive Software, Juniper Networks, Visa Europe
• Communication with major clients on a regular basis and respond to specific queries
• Develop and maintain strong relationships with influential media for clients
• Lead solution development efforts that best address customer needs and ensure prompt resolution, while coordinating the involvement of internal company parties
• Writing press materials (releases, alerts, reports)

Athens, Greece

• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Coordinate online and offline public relations campaigns involving social media influencers, celebrities, radio producers and video productions
• Establish media relations for clients with Tier 1 tech, finance and lifestyle media in Greece
• Crisis management May 2015-July 2015 for Visa Europe due to financial circumstances in Greece (capital controls, payments cards issues)

Greater Chicago Area

• Develop and maintain relationships with key supporters and donors of the Foundation
• Lead social media strategy for clients, supporters and projects of the Foundation
• Event planning for 200-1000 C-level guests including: National Innovation Conference (NIC), The Gabby Awards, 40 Under 40 Awards in New York City and Chicago

B.A., Advertising, And Public Relations

Associate, Arts, 3.8

Activities and Societies: Phi Theta Kappa- Honor Society- Public Relations Officer