In charge of external accounts in Marketing Services, publicize our marketing and digital marketing services, BTL, Pop, activations, conventions, creation of events, logistics, launches, stands, digital promotions, digital guidelines, among others.External Account Manager in Marketing Services, publicizing our marketing and digital marketing services, BTL, Pop, activations, conventions, event creation, logistics, launches, stands, digital promotions, digital guidelines, among others.Establish effective communications between clients to gain trust and loyalty with current and external clientsDevelop and implement sales strategies, using CRM and analyzing trends and customer data.Identify new market opportunities and generate creative ideasMonitor competitor activities to recognize their scope and work on innovationPrepare and deliver sales presentations, register clients, establish agreements with the legal area, attend conferences and events to maintain relationships with clientsStrong problem and conflict resolution skillsAbility to identify customer needs and preferencesExcellent interpersonal and communication skills

Develop client relationships and continually propose solutions that meet their objectives, strategically advising existing and new clients to create win-win relationships.Be the key interface between the client and all departments. Track internal processes, quotes, contracts, invoices and timely collections for internal and client compliance.Support the induction of new employees into the team with appropriate follow up documentation and team engagement.Maintain an excellent relationship with the team by coordinating team building events.Ensure quality, communication and customer satisfaction by following up on products in line with international clients, product profitability analysis.Undertake all possible efforts to achieve all metrics and objectives presented by the corporation. Provide timely response by taking care of the entire customer satisfaction of the E2E process. Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as requiredInterviewing and training new office employees and organizing their employment paperworkOrganizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working ordeResponsible for managing and organizing the procurement, production and logistical distribution of products, as well as the customer's daily export.Prospecting of potential customers to analyse and discover their needs in order to conquer their market, organisation of management and/or customer visits.

Responsible for national and global accounts, representing our partners.Ensure customers are our greatest asset by providing great service, identifying their needs, following up after sales and maintaining a close relationship with them.Present content strategy and annual plan; prepare implementation plans and drive customer on-boarding. Achieve assigned sales targets. Prospect and develop new customer relationships within a defined geographical area or market. Development of innovative proposals and delivery of strategic sales presentations. Sales target setting and monitoring.Identify potential customers and determine approach strategies.Supervise and ensure delivery or installation promises are met to the full satisfaction of the account manager and team of representatives.Provide leadership, solutions and timely responses to client needs.

Develop processes that leverage all FedEx resources to ensure a steady flow of quality leads that increase company revenue. Manage and / or coordinate the various areas in solving customer enquiries and action plans, ensuring long-term relations. Build long-term, profitable relationships with key accounts. Develop and generate net revenue per component for each FedEx product. Strengthen relationships, provide solutions and seek ways to meet customer needs in a timely manner by acting as a liaison between management and the customer.Provide premium service to global accounts, custom critical service (air and ground freight to deliver in less time and with higher priority considered urgent).Providing 24/7 support, clear and concise communication with customer service and accurate tracking of shipments to prioritise customers for this service.Managed the different divisions to achieve a strong partnership for customer satisfaction (Fedex Freight/LTL, Express).Winner of the Purple Promise award for results that go above and beyond to deliver superior service and customer experience improvements and/or financial improvements.

Manage SW / HW Asset Orders for Internal & External Premium Clients U.S. / CAN GeographiesControl internal and external commercial accounts in IBM financial tools.As Focal Account, create and send reports to commercial accounts.Controlling and presenting metrics in Global and Local Status Meetings during performance with managers trying to convince them to improve Engagement Manager of ST PMO IBM Campus Guadalajara (2013 - to 2015).Coordinator of the Sub-Capacity Reporting Tools (SCRT) in the Global Business, taking control of the parts for the internal and external accounts, getting the reports every month, submitting and sending all the reports every month to Slovakia.

- Logistic planning and coordination of special events- Coordinate, supervise and conduct award events, recognition events, etc. - Keep personal and client agenda, make travel reservations, take phone calls, control payments and expenses, administrative reports.

Create and present initiatives to be presented to the Plenary Assembly.Prepare a weekly report presentation to the local representative for media coverage.Implement projects and strategies for the Economic Development Commission.Carry out the legislative and parliamentary agenda.Financial and cost accounting.Coordination of the events organised for the local representative doing PR activities . Responsible for Social Media.

Co-hosted by Telemundo national.Image for six months of the national advertising campaign, creating anticipation in the audience and the largest TV audience reaction.Image campaign of ¨Tu eres Telemundo¨, which appears in billboards, commercials and advertisements.

TV host and co-producer of segments of the show.Participated in events where I was sponsored by brands such as Harley Davidson, Ford, Oakley, Jessica Sipmson and local Los Angeles designers, etc.Davidson, Ford, Oakley, etc.I have participated in artist events, interviews, red carpet, print, coordination and live appearances on national television shows sponsored by commercial brands.

Local television host, presenting videos, interviews, reports and segments, as well as traveling around the US.Produced segments for FMTV programme.National TV ratings increase of 3 points over the competition.