Marina De Email & Phone Number

Watertown, MA, US

Newton, Massachusetts, United States

• Championed a shift to paperless operations by implementing tools like Signeasy and Brightwheel, streamlining workflows, and enhancing user engagement.
• Lead the onboarding process to all new students, parents, and teachers, ensuring a smooth and positive experience from start to finish.
• Directed projects to streamline data organization and secure storage processes across departments, leveraging Excel and BigQuery. Translated data-driven insights into practical improvements, boosting efficiency and.
• Designed strategies that reduced enrollment time from 1 week to 1 day, directly contributing to an 80% sales increase and elevated client satisfaction.
• Provided technical support and managed customer interactions, creating resources (tutorials, FAQs, onboarding guides) that reduced support inquiries and improved user satisfaction.

• Recognizing the importance of protecting PII, I pursued a Cybersecurity course and earned the CompTIA Security+ certification to stay current with data management and protection protocols, ensuring the secure handling.
• Configured and managed a Network Security Lab Environment, creating VMs in ProxMox to simulate security scenarios and enhance technical skills.
• Learned regulations and best practices for storing and securing data and networks, applying these standards to protect sensitive information.

• Enhanced customer satisfaction, raising the Booking.com rating from 8.7 to 9.1 within one year by optimizing service delivery, refining onboarding processes, and resolving customer issues proactively.
• Supervised a team of 5, ensuring smooth daily operations and encouraging collaboration across departments to meet service goals.
• Led sales efforts through platforms like Bnovo and Booking, improving customer interactions and streamlining booking processes.

Cybersecurity And Risk Management (Ids, Ips, Ethical Hacking, Network Communication)

Big Data Faculty

Bachelor'S Degree, Theatre Expert