Marina E. Gonzalez Email & Phone Number

Canada

- Developing and implementing recruitment strategies for international students, resulting in a 20% increase in student inquiries and improved enrollment rates.- Establishing strong relationships with schools, colleges, and international students, creating partnerships that support the achievement of mutual objectives.- Coordinating the development and.

Toronto, Ont, CA

- Led the planning and execution of the "GO TO CANADA" project, an international event that brought together around 100 Hispanic business leaders to explore the opportunities Canada offers to entrepreneurs.- Participated in the creation and planning of the Business Club, a space designed to support the Hispanic business community with startup and growth.

- Developed professional development educational strategies for the PMI Antioquia community, equipping members with the latest project management skills and knowledge to thrive in an ever-changing business environment.- Project Manager for PMI Antioquia Summit 2023, bringing together over 200 project management professionals and achieving profit margins of.

Envigado, Antioquia, CO

- Grupo Éxito is a leading retail company in Colombia, renowned for its innovative approaches and commitment to providing high-quality products and services to its customers.- Led the implementation project for electronic invoicing in compliance with government regulations, managing five cross-functional teams of ten members each, successfully delivering.

Guayaquil, Guayas, EC

• Analyzed IT processes for Banco Boliviano in Ecuador, aligning them with business objectives.
• Conducted a gap analysis and recommended solutions aligned to ITIL processes and agile frameworks for IT development projects
• Led international teams, driving technical solutions for complex data challenges in the financial sector.

Bogota, Cundinamarca, CO

- Led and managed IT projects for key clients in the retail sector, ensuring alignment with business objectives and adherence to project timelines.- Developed and executed project plans, defining scope, milestones, and key performance indicators (KPIs) to measure success.- Coordinated cross-functional teams to enhance collaboration and drive process.

Envigado, Antioquia, CO

- Grupo Éxito is a leading retail company in Colombia, renowned for its innovative approaches and commitment to providing high-quality products and services to its customers.- Led the implementation of digital transformation initiatives that enhanced customer experience and achieved a 20% increase in sales, resulting in a recognition award for these.

Envigado, Antioquia, CO

• Led the implementation of PIN pad security software across more than 300 supermarket locations, ensuring compliance with industry security standards and significantly enhancing customer data protection.
• Coordinated cross-functional teams to successfully integrate payment security systems, reducing transaction vulnerabilities and improving overall operational security at retail locations.
• Managed project timelines, budgets, and stakeholder communication, delivering the POS security upgrade on time and within budget, while minimizing disruption to store operations.

Medellín, Antioquia, CO

• Directed over 5 large-scale software implementation projects for banking and financial institutions, aligning delivery with business goals and regulatory requirements.
• Coordinated and supported work across +10 software implementation projects of moderate to large size, delivering on time, on cost and according to client quality expectations, for companies of Hydro; banks and services.
• Supported executive steering committees by delivering critical project updates, managing risks, and ensuring resource alignment.

Medellín, Antioquia, CO

• Led the implementation of help desk software systems, optimizing incident resolution and improving operational efficiency, resulting in a 30% reduction in response times.
• Led Implementation of ITIL process, Help desk, change management, configuration management
• Managed international and multicultural teams, fostering clear communication and collaboration to ensure successful project delivery across diverse environments.

- Delivered good service and solutions to customers through Spanish team- Monitored calls activities team`s diligently - Prepared results’ presentations and kept managers informed - Trained several new teams in the campaign

• Managed over 100 customer inquiries daily, consistently achieving high service ratings.
• Trained 52 team members, increasing campaign sales by over 10%.
• Provided detailed sales reports and presentations to leadership.

Medellín, Antioquia, CO

- Coordinated and manage several projects - Planned and controlled all the lifecycle of the projects. SDLC phases- Analyzed and wrote business requirements and business cases.- Responsible for ongoing communication of project status and control of project budget- Scheduled and conducted project meetings and project tasks.- Motivated the project team and.

Bachelor Degree In Computer Science

Project Manager Specialist Diploma

Software Engineer Diploma

Diploma As E-Comerce