Marina Gayed Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

This role involves ensuring the highest quality of member service and experience through expert case management related to policies. It requires a blend of strong communication skills, in-depth knowledge of service processes and products, and the ability to efficiently handle cases. The role also demands a high level of technical expertise and.

West Melbourne, Victoria, Australia

My job entails providing customer support for health insurance policyholders by assisting with inquiries related to coverage, benefits, and claims. I help clients file, track, and resolve their insurance claims, ensuring they understand their policy details and eligibility. I address and resolve any issues or complaints, ensuring a positive customer.

Melbourne, Victoria, Australia

- Respond to customer enquiries, concerns, and requests in a positive, professional manner.- Assist customers with order and delivery enquiries, including processing returns and refunds.- Act as a point of escalation for in-store enquiries and complaints.Daily Activities:- Efficiently handle customer tickets, ensuring SLAs and KPIs are met.- Support.

Melbourne, Victoria, Australia

- Answering inbound calls from existing and potential insurance members- Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members- Handling membership applications, claims requests and/or inquiries- Resolving member queries with accurate information- Outbound calls for follow ups

Melbourne, Victoria, Australia

I efficiently manage the flow of inventory to ensure seamless operations in a fast-paced environment. My key responsibilities include:- Marking off and receiving large volumes of incoming stock- Accurately labeling and organizing stock according to planograms- Invoicing and processing credit transactions- Replenishing stock levels and ensuring consistent.