Marina Hansen Email & Phone Number

Sydney, New South Wales, Australia

• Drive significant profit growth by surpassing both personal and store-wide sales targets and implement innovative strategies that enhance overall business performance.• Spearhead the development and execution of targeted strategies to boost store results and enhance customer satisfaction.• Manage multiple client relationships effectively in a fast-paced, dynamic environment, fostering long-term loyalty and repeat business.• Establish a storytelling sales environment that significantly increases product engagement and customer conversion rates by showcasing in-depth product knowledge and passion.• Proactively build a strong clientele network and enhance brand awareness, capitalizing on every opportunity to generate new business and drive store growth.• Conduct detailed analysis of the store's Profit and Loss statements, recommend and implement changes to improve financial performance and increase profitability.• Recruit and onboard new team members, providing tailored training and development plans to ensure swift integration and immediate impact on business results.• Provide 1:1 coaching and mentoring to team members, leading to continuous improvement and growth.• Led daily meetings to set objectives, review performance, and motivate the team, ensuring alignment with business goals.• Oversee inventory management and optimization, reducing stockouts and overstock while maintaining an efficient inventory turnover rate.• Manage budget and forecasting processes to ensure effective financial planning and cost control.• Effectively handle leads management to maximize potential sales opportunities and client conversion rates.

• Spearheaded creative projects that enhanced the company’s corporate image and elevated brand presence in a competitive market.• Conducted in-depth market research and consumer behavior analysis to better align company goals with customer motivations, resulting in targeted campaigns that increased conversion rates.• Analysed competitor strategies to identify opportunities and implemented initiatives that boosted the company’s productivity and market share.• Successfully managed social media planning and execution, leveraging content marketing to increase brand awareness and attract a larger audience.• Led KPI management, consistently achieving and surpassing performance targets by optimising marketing campaigns and business strategies.• Provided critical financial administrative support that streamlined budgeting processes and improved cost efficiency.• Designed and executed impactful email marketing campaigns that enhanced customer retention and drove sales growth.

Sydney

• Led and trained a high-performing team, fostering a culture of excellence that consistently met and exceeded daily, weekly, and monthly sales and marketing targets.• Developed and implemented effective sales and marketing strategies that drove significant revenue growth and enhanced brand presence in the market.• Cultivated strong relationships with customers, enhancing customer loyalty and driving repeat business through exceptional service and engagement.• Streamlined stock control processes, ensuring optimal inventory levels that reduced stockouts and improved product availability, contributing to increased sales.• Provided regular updates and strategic insights to the head office through detailed reports and analysis using Excel, facilitating data-driven decision-making.

Sydney

• Led a high-performing fundraising team for renowned charities, including World Animal Protection, Fred Hollows Foundation, Plan International, and UNICEF, consistently achieving and surpassing daily, weekly, and monthly fundraising targets.• Executed face-to-face sales and marketing strategies, significantly increasing donor acquisition and engagement through compelling communication and relationship-building techniques.• Recruited, interviewed, and onboarded new team members, building a cohesive and motivated team that exceeded performance expectations.• Strategically scheduled and organised daily fundraising locations, optimising exposure and maximising outreach at streets and shopping centers.• Demonstrated strong leadership by coaching and mentoring team members, resulting in enhanced team productivity and overall campaign success.• Built strong rapport with potential donors, enhancing brand reputation and fostering long-term support for charitable causes.

Sydney

• Delivered exceptional customer service that contributed to increased customer satisfaction and repeat business, enhancing the store's reputation.• Managed store operations, including cash handling and organisation, ensuring a seamless shopping experience and efficient transactions.• Executed visual merchandising directives to maximise product visibility and appeal, driving higher sales and improving store aesthetics.• Collaborated with the team to achieve sales targets and work within budgets, consistently contributing to the store’s overall success.• Conducted in-depth analysis of sales performance through weekly, yearly, and daily comparisons, identifying trends and opportunities for improvement.• Coordinated team schedules to ensure optimal coverage and efficient operations, resulting in improved team productivity and customer service.

Brazil

• Strategically planned and managed stock orders to ensure optimal inventory levels, reducing stockouts and maximising sales opportunities.• Organised the store to maintain a visually appealing and efficient shopping environment, enhancing customer experience and driving sales.• Led after-sales and rehash telemarketing efforts to boost customer retention and loyalty, resulting in increased repeat business.• Delivered exceptional customer service and built strong customer relationships, contributing to high customer satisfaction and positive brand reputation.• Executed visual merchandising strategies to highlight key products and promotions, increasing customer engagement and product turnover.• Supported management with daily operations and administrative duties, ensuring smooth and effective store performance.

Brazil

• Planned and executed successful events that increased brand visibility and customer engagement, driving foot traffic and boosting revenue.• Created compelling content for social media channels, growing online presence and fostering a vibrant community around the brand.• Conducted targeted research to identify potential new clients, contributing to lead generation and expansion of the customer base.• Provided exceptional customer service and maintained strong client relationships, enhancing customer loyalty and satisfaction.• Led VIP sales initiatives, delivering personalised experiences that resulted in higher sales conversions and customer retention.• Utilised telemarketing strategies to promote events and offerings, effectively increasing attendance and sales.

Advanced Diploma, Marketing And Communication

Diploma, Social Media Marketing

Social Communications - Bachelor Of Advertising And Marketing