Marina Holder Email and Phone Number

Work with multiple systems such as Order Entry, Salesforce, Teams etc to communicate with management, complete transfer/finance applications, confirm and notate customers information. Called customers to set up payment plans if they were late on payments. Develops and manages training metrics, competency metrics, training/learning plans and training documentation and support of site training requirements.

Assigned half million dollar projects to manage and see through. In charge of accurately entering hundred thousand dollar orders on dual screens. Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks.Devised plans and schedules for concurrent projects to meet established deadlines.

Promoted to Team Lead as I took on the responsibilities of daily reports and making sure my teams numbers were beyond the average score.Collected customer information on two monitors while sometimes calming down the customer from a traumatic situation.Along with Insuring my customers that their situation was important to me by showing empathy and being efficient.