Marina Mamić Email & Phone Number

Croatia

Zagreb, Croatia

My key responsibilities Oversee daily operations of the service delivery team to ensure efficient service execution.Develop and maintain strong relationships with clients, addressing concerns and ensuring their needs are met.Monitor service performance metrics and prepare reports to identify areas for improvement.Collaborate with cross-functional teams to streamline processes and enhance service delivery.Manage resource allocation and scheduling to meet client demands and service level agreements (SLAs).Lead initiatives to improve service quality and operational efficiency.Conduct regular reviews and audits to ensure compliance with company policies and industry standards.Train and mentor team members to foster professional growth and enhance team performance.Act as the primary point of contact for escalated client issues, resolving them in a timely manner.Stay updated on industry trends and best practices to drive continuous improvement.

Zagreb, Croatia

Zagreb, Croatia

Zagreb, Croatia

I am leading the implementation of QMS projects and overseeing the activities, tasks, and processes (inputs) in the pharmaceutical industry so that they may be held to a high and consistent standard. We are helping our clients to implement and maintain the main components of Quality Management in a holistic approach within an Amplexor's quality solution product which covers all aspects of quality system (Quality Events, CAPA management, Audit management, Change Management, Supplier qualification, Product Quality Review). We develop, deliver, and maintain a complete quality solution with continuous consultancy and support for our clients to achieve not only quality control but quality assurance as well. On a daily basis, I help meet customer expectations, business models, and regulatory and compliance needs and improve the efficiency of its processes.I deliver unified quality management software that simplifies the management of documents, coordination, tracking, and conformance of pharmaceutical quality processes, procedures, and content.In various phases of our project delivery methodology, I support clients by translating their requirements into solution design and delivering outputs that improve their effectiveness and efficiency on a continuous basis.Leading customers' post-implementation maintenance and improvement streams and implementing new features in our QMS so we can constantly maintain a high level of support for pharma quality processes

Zagreb, Croatia

Croatia

I am part of the Amplexor Professional service department. We develop and implement IT solutions for managing regulated processes, data, and content in the Life Science industry.The main competencies are: Delivery MethodologyConfiguration - configure and install Amplexor Life Sciences IT solutions to meet customer’s specific business requirementsBusiness analysis - analyze and specify the business, regulatory, and user requirements for our IT solutions (RIM, QMS, Labeling, Vigilance…) in the scope of implementation projectsConsulting - support clients before, during, and after the implementation of the solutionPresales -support colleagues from the Sales department in scoping and estimationsTraining - prepare and deliver training for client’s business usersQuality - executing validation processes on delivery projects in accordance to the quality standards and procedures.

Zagreb

Independent analysis of business systems related to new project change requirements for the purpose of improving the payment industry system. The job description includes proposing improvements and designs of business systems, as well as architectural and technological analysis of payment processes and technologies.Participates as an internal management consultant in the analysis, evaluation and recommendation of new initiatives and strategies.Manages the lifecycle of technology solutions to ensure process optimization, performance improvement and cost reduction.Performs process modeling and process engineering for efficiency, performance improvement.

Zagreb

Business analysisProject management (agile, SCRUM)Business Process Modeling (BPM)Implementing product catalog, CPQ and SAP Cloud for Customer sales modulCollecting and analyzing business / user requirements and creating a functional specification for the completion / development of business systems (process analysis, interfaces, data migration requirements, future-design design)Creating a technical specification of application solutionsCollaboration with software vendor - project management software developmentGuiding and managing user requirements at company levelCollaboration with customers from all areas of businessOrganizing, implementing and documenting testing in accordance with the procedurePrepare instructions for using the system and educate advanced usersSelf-initiative in proposing system improvementsCoordination and preparation of the beginning of production workProduction production tracking; troubleshootingCoordination of system development / development with suppliersParticipation in development projects and support for their implementationDevelop procedures for using systems and processesQuality Assurance (QA) and optimization of products, systems and processes

Zagreb, Croatia

Managing application development applications such as Customer Relationship Management (CRM), billing system, new service reporting system, user account management system.Self-managing implementation of new services through processes and application systems (campaigns, actions, new packages, and other sales activities), as well as provisions of legal regulations in systems and business processesCoordination, collection, analysis and documentation of business processes for new and modification of existing solutions.Analysis, proposing ideas and making functional specifications in accordance with business requirements.Creating new and improving existing business processes.Collaboration and coordination between external and internal IT development teams as well as with key users and process owners.Quality control, management, and coordination with the process of testing the functionality of application solutions.Maintenance and administration of user systems.

Associate in the post-sales administration department - processing of requests for user input and services in systems for charging and delivering the service. Reflection and processing of user post-sales activities, requests and accounts.Lead a team of associates from 12 to 17 members in the administration of postproduction processes in charge of the preparation, processing of documentation and user accounts for the installation of services. The processing involved private, small, medium and large business users.Participate in the improvement of cooperation and coordination of business between different departments within the company. Creating the process and structure of the team's operations and improving work processes.Collaboration and defining operational business procedures and processes: customer relationship management system (CRM), activation and billing system

Everyday contact with customers. Receive all types of incoming calls and further processing and processing according to user needs.Work on outgoing calls for marketing campaigns and sales of telecommunication services.Work on customer care activities toward customers

University Degree, Politology

Education record