Building tenders in UFOS and accepting them through EDI to ensure abiding by the requested pick-up and delivery dates.Interacting with customers on the phone and via emails to handle their questions, complaints and concerns; providing shipment, PAPS & PARS status, customs regulations and procedures.Scheduling and adjusting pick-up and delivery appointments on various transportation management platforms based on DOT regulations.Building close, strong relationships with all assigned customers, overseas agents and service providers.Developing and growing relationships with outside carriers and selling them loads for the lanes HL fleet do not run.Monitoring and following up on special inbound and outbound shipments, identifying issues and work cross-functionally to determine and implement the best solutions.Processing lumper, detention and other associated in cross-functional collaboration with HL dispatch teams, billing, accounting and customs departments.

Secured reliable carriers at the best market price to ensure prompt commodity delivery.Developed and grew relationships with transportation companies and helped them optimize their fleet.Built strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and drivers). Leveraged TruckMate (TMW) along with data and other resources to make informed decisions, negotiate price, drive automation and improve efficiency.Identified issues and work cross-functionally to determine and implement the best solutions.Maintained constant contact with carriers to secure additional truck capacity and manage existing business agreements.Provided exceptional service to carriers and customers.Ensured shipment details are accurately communicated and tracked in the system.Worked in conjunction with teammates to prioritize and service customers in a timely fashion.Scheduled pickup and delivery appointments in accordance with legal transit times and shipment requirements.Monitored progress of shipments to ensure coverage, on-time performance and the resolution of any mid-transit issues.

Accepted tenders through EDI and processed orders in accordance with company’s policy.Requested PAPS (Pre-Arrival Processing System) releases by forwarding the required documentation in advance of the carrier’s arrival to the border for outbound shipment; utilized PARS (Pre-Arrival REVIEW SYSTEM) as an integral part of inbound shipment.Processed each shipment through the Automated Commercial Environment (ACE).Participated in ACI program to provide CBSA officers with electronic pre-arrival information related to commercial commodity before its arrival in Canada.Worked in liaison with customs brokers to ensure the import process easier.Ensured all drivers’ routing packets are prepared and assembled with the necessary documentation: BOLs, commercial invoices, routed trips with delivery appointments etc.Provided communicational status updates to internal and external stakeholders as requested on ETAs to pick-ups and deliveries, delays for sales orders, check-in and check-out times as well delivery date and time changes; ensured the system contains complete and accurate details of the booking including updating status/delivery date.

Negotiated optimal vendor and shipping fees, resulting in 40% administration cost reduction. Engaged and trained staff in understanding cross-departmental needs, daily tasks, and available resources.Processed purchase orders and submitted invoices for retail, pharmaceutical, and technology industries. Analyzed product labels, packaging, and shipments specific to customer requirements.Represented company at industry events and provided insightful presentations outlining product features and benefits.Monitored daily operations to identify areas or improvement, and built strategic plans to integrate streamlined processes for inventory; order management and shipping.