Executive Calendar Management:• Managing the complex calendars of five executives, ensuring optimal time allocation and efficient scheduling. • Schedule complex travel arrangements.Communication:• Handle incoming and outgoing electronic communications.• Prepare presentation materials using PowerPoint, Excel, and Word.• Review and summarize reports and documents.• Prepare background documents and outgoing mail.Project Management:• Prioritize and manage multiple projects simultaneously.• Follow through on issues in a timely manner.Administrative Tasks:• Prepare expense reports and track receipts.• Assist with filing and organization of information.• Take meeting minutes when needed.• Assist with meeting planning and agenda development.• Coordinate organizational events or facilitate special projects.• Serve on organizational committees to support employee satisfaction.

Served as a key point of contact for customer interactions, ensuring exceptional service and support. Manage customer inquiries, process orders, and coordinate sales activities. Collaborate with the marketing team to execute campaigns and events. Provide valuable customer insights to senior leadership to drive business growth and improve customer satisfaction.• Database Management: Maintain and update customer and prospect information in Salesforce.• Customer Engagement: Build and nurture strong relationships through proactive outreach and sales support.• Customer Service: Provide timely and effective solutions to customer inquiries and issues.• Sales and Marketing Support: Coordinate logistics for events and initiatives to drive sales.• Team Support: Assist the commercial team with administrative tasks and training.

Provided comprehensive administrative and logistical support within a dynamic corporate environment. Skilled in managing various aspects of office operations, including inventory control, order processing, customer service, and event coordination. Demonstrated ability to streamline processes, maintain high levels of accuracy, and ensure customer satisfaction. Key accomplishments include:• Administrative Support: Provided reliable administrative support, including office management, facilities maintenance, and correspondence.• Event Coordination: Successfully organized and coordinated national sales meetings, contributing to overall company success.• Efficient Order Management: Processed customer orders, ensuring timely delivery and addressing inquiries promptly.• Customer Service: Cultivated strong relationships with customers by providing exceptional service and resolving issues effectively.• Inventory Management: Streamlined inventory processes, maintained accurate records, and optimized logistics.

Provided comprehensive support to the Vice President and Regional Sales Manager of the Retail Division.• Managed customer relations: Handled customer inquiries, processed orders, and coordinated with Amazon vendors.• Streamlined operations: Efficiently administered advance ship notices, sample requests, and EDI orders for major retailers.• Leveraged technology: Utilized Trello for production scheduling and Zendesk for customer service.• Ensured accuracy: Maintained detailed records and resolved customer issues promptly.• Demonstrated product knowledge: Effectively managed product and service inquiries.

• Client relationship management, sales, customer service, and administrative experience.• Telephone reception, data entry, invoicing, collections, entering payables and receivables into A/P and A/R, mailing, ordering office supplies, handling office complaints and filing• Cultivated positive and enduring relationships with customers. • Responsible for other duties has assigned.