Marina Bonfé Email & Phone Number

Zurich, Switzerland

Greater Zurich Area

• Hire, shape and lead high performing teams and find efficient ways of working in fast paced environment • Training and coaching of back office operations and administrative teams EMA (direct and functional reports, remote and on site), striving for harmonizations in business process for different regions and ensuring quality standards• Advising operations about legal requirements & work permits for posted workers (clarifications about labour & immigration law globally)•… Show more • Hire, shape and lead high performing teams and find efficient ways of working in fast paced environment • Training and coaching of back office operations and administrative teams EMA (direct and functional reports, remote and on site), striving for harmonizations in business process for different regions and ensuring quality standards• Advising operations about legal requirements & work permits for posted workers (clarifications about labour & immigration law globally)• Masterplanning: resource pools for multiple projects worldwide• Multiple projects planning & tracking (ERP: P6, Oracle): close work with Project & Operational Managers• Set and monitor KPIs of Dispatch and Office Management teams• Management and optimization of data bases for EMA entities• Monitoring & planning of team’s actions on prep.phase of projects for on time dispatch • Review, improve internal process and adjust workflows for best operational performance of cross-functional teams through all EMA region• Ensure compliance of operations teams with HSE, HR and finance procedures Show less

Greater Zurich Area

• Supervision of back office Teams in hybrid and multiple location set-up• Plan, monitor & allocate Team tasks for projects based on scope, delivery time, workload• Ensure on time deliveries for manpower dispatch to customers’ sites (people logistics & HSE/QA document administration)• Review customers’ requests for field service manpower, managing resource changes for maintenance projects in EMA• Deliver data reports to management with work load overview• Handle… Show more • Supervision of back office Teams in hybrid and multiple location set-up• Plan, monitor & allocate Team tasks for projects based on scope, delivery time, workload• Ensure on time deliveries for manpower dispatch to customers’ sites (people logistics & HSE/QA document administration)• Review customers’ requests for field service manpower, managing resource changes for maintenance projects in EMA• Deliver data reports to management with work load overview• Handle business operational/project related administration (tools, processes, reporting)• Responsible for compliance with immigration & labour laws worldwide, legal clarifications for working permits for posted workers; • Management of dedicated corporate travel agency: operational & commercial reporting• Cross-functional collaboration with HSE, HR, operations and finance teams: implementing ISOS programs for medical surveillance, AMEX Global tools and process, audits, Legal & Immigration• Multiple continuous improvement activities (BPM) and initiatives for internal process improvements • Work in global cross-functional remote teams, involved in OPEX projects Show less

Lachen, Schwyz, Switzerland

• Planning and coordination of dispatch of posted workers worldwide • Responsible for timely mobilization of manpower to multiple field assignments globally. Working within tight timelines, operational emergencies, acting as a part of matrix Teams• Preparation and clarification of needed HSE, QA, legal and immigration documentation for maintenance projects - follow customer & internal requirements• Focal point of contact for internal and external stakeholders in terms of travel &… Show more • Planning and coordination of dispatch of posted workers worldwide • Responsible for timely mobilization of manpower to multiple field assignments globally. Working within tight timelines, operational emergencies, acting as a part of matrix Teams• Preparation and clarification of needed HSE, QA, legal and immigration documentation for maintenance projects - follow customer & internal requirements• Focal point of contact for internal and external stakeholders in terms of travel & administration during projects preparation phase• Ensure invoices approvals on time, tracking and solving invoicing issues • Organizing EMA events and team meetings Show less

Switzerland

• Developed the company’s business identifying new market opportunities – incoming business tourism in Switzerland• Actively contributed to defining and implementing business models, sales and product strategy• Created content for innovative event packages for private and business customers• Designed and managed projects for MICE, incentive and team-building events, acted as a Travel Logistic Planner and Travel Logistic executor• Defined content for Website• Represented the… Show more • Developed the company’s business identifying new market opportunities – incoming business tourism in Switzerland• Actively contributed to defining and implementing business models, sales and product strategy• Created content for innovative event packages for private and business customers• Designed and managed projects for MICE, incentive and team-building events, acted as a Travel Logistic Planner and Travel Logistic executor• Defined content for Website• Represented the company at international trade fairs, including preparation of marketing documentation• Managed the entire sales process from offer formulation to negotiations to closing of contracts, managed all travel and planning logistics• Improved contracts profitability through negotiations with suppliers in Switzerland and Europe• Was responsible for customer acquisition, customer data base; experience working with wealthy and challenging customers • Conducted hiring, coaching and supervising of the sales staff Show less

Bern Und Umgebung, Schweiz

• Managed the full sales process of various tourist and business services • Successfully organized tourist and business trips on the territory of Switzerland and Europe, VIP customers• Educational tourism• Cooperated in developing the Chinese market• Implemented innovative customer satisfaction internal process and managed customers' complaints• Acted as a Meetings Lead for defining sales strategy with partners and suppliers• Analyzed price formation on the incoming… Show more • Managed the full sales process of various tourist and business services • Successfully organized tourist and business trips on the territory of Switzerland and Europe, VIP customers• Educational tourism• Cooperated in developing the Chinese market• Implemented innovative customer satisfaction internal process and managed customers' complaints• Acted as a Meetings Lead for defining sales strategy with partners and suppliers• Analyzed price formation on the incoming market• Contract negotiations with Swiss and Europeans suppliers• Responsible for maintaining the customer database, new customers acquisition Show less

Inspirational Leadership Program Certificate, Organizational Leadership

Leadership of High Performing Teams Conflict Management Resilience Development

Kv Certificate, Project Management

Project Planning & Controlling; Multiproject Management; Team Leadership in a project: instruments and techniques; Crisis Management.

Training, Leadership And People Management

Training, Business Process And Project Management

Project Management, Business Process Mapping

Ecdl Certification In Word, Excel, Power Point, Professional Use Of Microsoft Office

Bachelor Degree (5 Years), Philology & Teaching Methodology (German & Englisch), Successfully Graduated With Distinction