- As member of the Product team, owned the Socotra customer facing documentation for developers, internal users, and prospective customers.- All Socotra customer documentation is publicly available at docs.socotra.com and: - Code examples as docs project available on Github: github.com/socotra/public/ - OpenAPI 3.0 swagger.json file for download and use in other OpenApi tools.- Worked with the engineering and product teams to build comprehensive and useful documentation.- Collaborated with marketing and support teams to understand customer needs, add new content, and fill holes in existing content to allow new Socotra customers to go live and help all Socotra customers take full advantage of the available tools and features.- Worked closely with feature teams to understand and document new feature work and to add code samples to existing features.- Planned transition to a docs-as-code model, working closely with developers to allow subject matter experts contribute to the documentation using familiar tools. Moved towards treating the documentation as another part of the product that can be built, tested, reviewed, and published using similar processes as those used to build, test, and deploy the product.- Initiated project with marketing team to align documentation presentation with the socotra.com web presence.

- As part of the Information Experience team, wrote and maintained documentation for programmers, system administrators, and business analysts. Documented Java and Gosu APIs.- Paired with engineering teams to understand and document new features and APIs.- Championed customer needs and added perspective based on working with multiple products. Influenced product design decisions.- Shared work and content with curriculum developers for use in both documentation and training.- Suggested, discussed, and built consensus for style guidelines for use in Guidewire Documentation and UX. Advocated for and helped create guidelines to exemplify and support Diversity, Equity, and Inclusion at Guidewire.- Participated in engineering meetings and embedded with feature teams to understand new features and provide input during product design.

- Defined, composed, and maintained Display Ads system documentation across multiple teams.- Enabled engineers to be more productive by creating internal documentation.- Used docs-as-code tools and processes to efficiently create and review content.- Prioritized writing projects based on impact and audience.- Led internal documentation efforts for engineering teams.

- Wrote and maintained documentation for partners, system administrators, and business analysts.- Documented Guidewire BillingCenter features and APIs.- Created code samples for use in both documentation and curriculum.- Successfully participated in Guidewire Developer and Services Training Programs - required for those positions and optional for writers.

Developer documentation and curriculum- API Reference- Programmers Guide- Configuration Guide- Installation Guide- Star customer training materials- Sample applications - Tutorials

Full time contract tech writing using Adobe FrameMakerWorked with editors and engineers as I transitioned from writing code to writing for programmers.

Integration and Build Team (Devops)- Automated build and integration of AutoCAD developers code.Tech Lead - AutoCAD XML Project - Responsible for team effort to drive all aspects of project forward - design, development, subcontracting, testing, company wide coordination of technology use for XML based data exchange project.Software Engineer – AutoCAD Feature Work- Designed an implemented new AutoCAD features.- Refactored existing features to enable better APIs for AutoCAD third-party developers.- Worked closely with other teams to coordinate dependencies and build communication and collaboration between teams. Worked closely with product designers to resolve open issues, and to find creative customer-centric solutions to technical barriers.Data Exchange Group- Researched and implemented STEP data exchange module.

Unigraphics (Siemens NX)- Developed CAE mid-surface feature using solid modeling kernel EDS Technical Training Program- Assistant Instructor for Computer Science training program for EngineersGeneral Motors C4 Program- Gathered requirements from GM plants and from their subcontractors, and worked with Unigraphics team to prioritize and add requirements to the product roadmap.