Marina Contreras Email & Phone Number

The Hague, ZH, NL

Delft, South Holland, Netherlands

• Implemented project initiation procedures and maintained updated files.
• Managed document organization, retrieval, and distribution with revisions control.
• Prepared and updated the Master Document Register.
• Served as the main contact for internal and external document inquiries.
• Organised meetings, room bookings and flight arrangements.
• Provided training and support to employees and subcontractors on document control processes and procedures.

La Haya, Holanda Meridional, Países Bajos

• Responsible for overseeing direct household assistance at the residence of the Spanish Ambassador in The Hague.
• Plan and execute social and business events (up to 300 guests) including receptions, award ceremonies, conferences and gala dinners.
• Manage event budgets and provide status reports to senior managers on event planning, staffing and administration.
• Organize services and supplies for the residence including contracting arrangements with local suppliers.
• Coordinate a team of three support staff and assist in the recruitment, training and onboarding of new staff.

La Haya Y Alrededores, Países Bajos

• Took care of children aged 4 – 12 for more than 10 families.
• Managed the children’s daily schedule, including the planning ofengaging and creative activities.
• Arranged the accounts and administration of the freelancecompany.

Toronto Y Alrededores, Canadá

• Team leaded 25 Spanish students, aged between 13 and 17.
• Liaised with the teachers of each student in order to organize their class schedule.
• Research, organize and carry out the learning trips and excursions for the students around the city and in another cities of Canada.
• Manage the students accommodation.
• Attend to the students at the airports and in their stay at the destination with any concern or need that they might have.

Granada

• Arranged tourism packages (accommodation, train and flighttickets, tours, etc.) for Spain’s leading tour operator.
• Provided customer service and communicated with travelcompanies, airlines and hotels.

Marbella Y Alrededores, España

Granada

• The traineeship included a rotation among the different departments of the hotel (booking department, events, front office, accounting, human resources, food and beverage, housekeeping department).Main duties included:
• Booking services.
• Check-in, check-out, room listings and billing.
• Tourist information.
• Attend to the customers in the first stage of the complaints management process.
• Coordination of conference and event organization.

Granada Y Alrededores, España

• Booking services, check-in, check-out, room listings and billing.
• Tourist information.

Grimsby, Reino Unido

Granada Y Alrededores, España

• Selling and renting ski products and services
• Organising ski classes and tours.
• Hotel booking.

Bachelor Degree In Tourism, Business Administration, Management And Operations

Medium Level Vocational Education In Travel Agents, Tourism And Travel Services Management

High Level Vocational Education In Tourist Information And Communication, Gestión De Servicios Turísticos Y De Viajes

Medium Level Vocation Conference Hostess And Assistant, Gestión De Servicios Turísticos Y De Viajes