Provided operational support in all – West Coast multi-sites. Maintained compliance with internal policies and procedures for food safety, sanitation and quality; along with the third-party audit standards (NSF). Supported the site teams with effective food safety training and mentoring to colleagues (senior and junior).• Lead COVID-19 health & safety planning in the workplace according to legal guidelines. Trained sanitation employees on proper cleaning procedures and use of chemicals.• Evaluated practices, procedures and facility to asses risk and adherence to the law.• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to member satisfaction. • Achieved a 34.9% improvement on internal audits during my first two months, and a 47.6% improvement overall.• Developed and delivered allergy awareness.• First point of contact for all food safety matters, responded and assisted with risk, where required, investigated incidences.• Developed and wrote SOPs for personal hygiene/hand washing, staff illness, face masks, quarantined hotel guest, personal care (i.e. facials, massage), proper cooling and food safety (i.e. FIFO, food hierarchy).• Nurtured good working relationship while managing food safety program including Good Manufacturing Practices to our new

Oversaw all aspects of food quality program throughout 37 – state region, including Puerto Rico and Canada, ensuring the highest levels of food safety and process integrity. Monitor and audit food safety and regulatory compliance expectations. Ensure processing parameters for compliance with strict HACCP program requirements, internal control and 3rd-party audits (UL Everclean). Partner with external food safety and regulatory agencies to maintain knowledge of industry best practices and trends.Selected Performance Highlights:• Championed standardization of audit performance monitoring and developed materials and training, provide root cause analysis and enable self-audits.• Collaborated with cross-functional departments in establishing strategic views of the competition, emerging trends, and consumer optimization. • Developed effective pest control practices for vendors, facilities team and staff, saving the company $3,000 per year in contracted labor expenses. • Trained 3 assistants during a period of company expansion, ensuring that they pay explicit attention to company policies and minute details

Originated internal communications role and implemented internal communications strategies to support employee engagement for more then 3,000 employees in 37 states, including Puerto Rico. Developed communication channels including newsletters, emails, intranet, special events, video, etc.• Increased year – to – year employee engagement by 27%, with 90% of employees “engaged."• Liaised with project teams and cross functional departments (HR, kitchen operations, marketing, IT), which increased awareness of operational strategies and addressed communication needs.• Lead interviewer during our process for Great Places to Work. Interviewed over 25 staff members to capture human interest stories and include our staff's voice with our submission, which lead to our placement for the first time on FORTUNE Great Places to Work list.

• Photographed feature events and topics in the Latino community throughout the greater Los Angeles area.• Edited, captioned and uploaded images to web-based server for up-to-the minute access.

• Developed user-friendly web application designs, ensured easy navigation, organized content and integrated graphics and video that appealed to targeted audiences. • Worked closely with Digital Content & Operations Manager to achieve 10.5M digital impressions in 12 weeks prior to and during “4th & Forever” docu-reality series• Developed online marketing campaigns, effectively increasing followers by 1,400+ and driving brand awareness.• Created a strong social media and 4th & Forever presence across Twitter and Facebook.

Developed new process and successfully led key projects resulting in• Performance improvements and positive feedback from our readership.Set-up, organized and maintained image archives• For print and online publication.• Published bilingual multimedia stories on Latino communities in the greater Los Angeles vicinity and the San Fernando Valley. Topics include domestic abuse, international education and food justice.