Marina Gonzalez Email & Phone Number

Cerritos, Ca

Conducts investigation and review of customer grievances and appeals involving the provision of services and benefit coverage issues, and contacts customers to gather information and communicate disposition of cases; documents interactions. Generates written correspondence to customers such as members, providers, and regulatory agencies, and performs research to respond to inquiries and interprets policy provisions to determine the extent of the company's liability and/or provider's/beneficiaries entitlement.Responds to appeals from CS Units, Provider Inquiry Units, members, providers and/or others for resolution or affirmation of previously processed claims, ensures appropriate resolution to inquiries, grievances, and appeals within specified timeframes established by either regulatory/accreditation agencies or customer needs.Identifies barriers to customer satisfaction and recommends actions to address operational challenges.

Ca

Answered phone calls and questions, and assisted customers with their problems and needs, and documented all weekly reports, shipping feedback, and new accounts files.Collaborated with salesmen to create a better and effective sales experience for customersFiled the sales orders, the purchasing orders, and maintained an organized work environment, and assisted Walk-ins customers and provided customers with quotes.Exceeded 90 percent monthly accountability goal.

Ca

Assisted customers to set up new phone services, paying bills and disconnected service, collaborated with technician team to set appointments for installing/maintain service to enhance customers experience, and offered potential customers new products and service to increase sales.

Ca

Set up promotional displays and retagged cloth and ensured customers’ accessibility to it, and maintained sales area by organizing merchandise and restocking shelvesEnsured merchandise is in the correct location, validated merchandise prices and data entry were made correctly, and assisted customers with alternate sizes and accessory choices

Ca

Managed the office tasks regarding receiving payments and organizing it, organized job requests and plumbers appointments, and ensured effective filling and reliable data entry