Engage with customers to understand technology needs, address inquiries, and take action on gathered feedback.Develop and implement innovative digital solutions to streamline customer interactions, enhance customer experience, and improve service processes and workflows.Develop and nurture relationships with customers to ensure high levels of satisfaction and retention.

Leads eLearning education projects through the Agile/ADDIE design lifecycle from needs analysis to scoping, development, implementation, and evaluation. Manages technology (Articulate, LMS) and cross-functional resources to develop and implement interactive, engaging learning environments. Applies the potential of digital technologies (AR/VR/XR) and immersive learning to educational solutions

MindBloomYou provided coaching and consulting services to breast cancer survivors looking to leverage their success stories to the benefit of the community. Through detailed needs assessment, I worked with clients to understand the barriers preventing success in their entrepreneurial mindset, and identified growth opportunities: direct marketing, advertising, personal branding, genuine storytelling, social media engagement, and content creation.

Creates learning experiences and environments specifically designed for the international banking and financing industry.Designs learning activities, assignments, and assessments for an audience inclusive of real estate developers and global financial institutions.Creates computer-based training (CBT) modules and storyboards. Utilizes, primarily, Articulate Rise.

Designs and storyboards e-learning modules and courses with Articulate (Storyline and Rise) and Captivate.Seamlessly integrates authored training modules into Learning Management Systems (LMS).

Reporting directly to the Assistant Vice President of Research & Evaluation, I designed, led, and implemented market research and program evaluation across multiple teams and departments. Project managed data collection, entry, and impact analysis. Informed process transformation change management across programs, exhibits, and quarterly planning. Hired, onboarded and supervised 20+ research associates. Facilitated in-person staff trainings.

Leveraged both qualitative and quantitative data to pursue analytic insight on 15+ research studies, across multiple departments.Oversaw staffing and research logistics for museum-wide, week-long events, increasing data collection outcomes by 400%.Led a comprehensive data collection training for 20+ staff members (inclusive of senior executives).

Oversaw 10+ research studies, inclusive of UX and prototyping.Created and implemented market research instruments and protocols in 5+ foreign languages.Trained 10+ data collection associates.

Taught introductory and upper level courses in Portuguese.Reviewed final works to spot and correct errors in punctuation, grammar and translation.Applied cultural understanding to discern specific meanings beyond the literal written words.Wrote course materials such as syllabi, homework assignments and handouts.Consistently received positive teacher evaluations from students.Integrated technology into classroom instruction for a well-rounded and modern approach.Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events.

Offered multilingual expertise in legal, financial and healthcare support and monitoring services.Italian, Portuguese, and Spanish > English.

Welcomed visitors and worshipers to the Cathedral.Provided excellent multi-language customer assistance.Supported Cathedral staff by demonstrating superior collaboration and communication skills.

Led education programs to K-12 school groups.Updated lesson plans and developed universally designed pedagogic materials.

Served as primary contact for K-12 teachers and cultural institutions.Liaised with freelance educators and volunteers.Worked closely with other departments to insure that programs and calendar run smoothly.

For about one year and a half, I conducted research within the field area of Culture and Conflict. The project focused on how Conflict plays an integral role in the construction of cultural meaning in modernity and on how conflict is represented in literature and the media.

In 2012, I obtained a Doctorate degree in Literary and Cultural Studies, from the English Department of the University of Lisbon. The doctoral dissertation focused on cultural migrations between the United States, France, and Portugal, vis-a-vis translation and publishing, and the necessity to probe and understand the linguistic idiosyncrasies of each country.During my time as a fellow researcher, I published multiple papers and presented at conferences worldwide on literacy, linguistics, and translation.

In my tenure as a public school teacher of English as a foreign language, I planned, prepared and delivered lessons of English to grades K7-12 and adults enrolled in continuing education; I developed a constantly updated portfolio of materials in accordance with CCSS and curricular frameworks; I coordinated the English Department for 2 mandates and supervised a staff of over 15 teachers; I fundraised, developed grant writing and implemented outreach programs involving public schools, museums and the community; and designed field trips, and extra-curricular activities.

In my tenure as a public school teacher of Portuguese (language and literature), I planned, prepared and delivered lessons of the native language to grades K7-12 and adults enrolled in continuing education; I developed a constantly updated portfolio of materials in accordance with CCSS and curricular frameworks; I fundraised, developed grant writing and implemented outreach programs involving public schools, museums and the community; and designed field trips, and extra-curricular activities.