Marina Kashlinsky Email & Phone Number

Redwood Shores, Ca

-Delivered exemplary customer service to customers, channel partners, resellers, and distributor network. - Drove efforts to enhance productivity, streamline department workload, and improve custom security processes to reduce returns, increase revenue, and enhance customer satisfaction.- Managed Distribution and Retail accounts and international & domestic custom security orders through EDI and manual entry; resolved product returns, pricing, and shortage issues.- Collaborated with Sales, Marketing, Operations, and Finance teams to drive sales and customer satisfaction. - Partnered with Supply Chain and Operations to analyze custom lock re-ordering model based on sales trends; reduced stock inventory levels 50% and maintained sales growth.- Managed supplier relations; placed purchase orders for reorders and built-to-order products, maintained inbound dates and backorder reports, and allocated product as required.- Reduced deductions allocation balance from 7% to 3% of monthly A/R balance by researching and processing or denying shortage, pricing, freight, returns, and co-op claim deductions.- Supported Sales Programs Administrator with program claim reconciliation and payment for Market Development Funds, Bid Pricing, and Instant Rebates.- Played key role in month-end close process by generating sales report data sheets using report-net and aggregating data into Excel for accrual management. - Facilitated training and knowledge transfer for newly outsourced Customer Service department.

Foster City, Ca

-Provided administrative support to executives and staff; coordinated travel arrangements, meetings, Outlook calendars, expense reports, and document preparation for investor & BOD meetings. Maintained office and lab supplies, and managed shipping & receiving, phone line fielding, and mail distribution. - Developed processes and set-up files for Office Administration, Patents, Inventory, HR, and Vendors.- Established and managed accounts with 3rd-party service providers such as corporate insurance, building maintenance, phone systems, utilities, and internet service provider.- Performed monthly safety regulation inspections, and ensured OSHA safety compliance.- Utilized QuickBooks to process A/P and account reconciliations.

San Jose, Ca

- Hired, supervised, trained, and scheduled spa staff.- Administered payroll, A/P, A/R, bookkeeping, and accounting. - Coordinated client appointment calendar, and maintained front desk.- Purchased all supplies, and ensured reception area cleanliness.- Initiated marketing campaigns to promote services and drive business.- Resolved all client issues, and ensured delivery of exceptional customer service.