Marina Kirova Email & Phone Number

As a Helpdesk & Service delivery agent, I have experienced both dynamic and intense situations, where the key to delivering the best & most successful solutions to the customer required taking hard decisions and careful planning. Climbing the hierarchy ladder, I have successfully proven that have the skills and the mindset to lead a team and became an IT Helpdesk Coordinator.As an IT Helpdesk Coordinator, I have learned the missing pieces of the puzzle, the very bits and bytes of Leadership. Nonetheless, as a true leader would, I never lost faith in my team, guided them in their professional growth, as well as never forgot that they are the workforce of the company, which makes things happen. Together, we meet deadlines, achieve the greatest results, and exceed beyond customer satisfaction.Technical skills:* Administrating, Monitoring and Managing SCCMCollections (Microsoft System CenterConfiguration Manager);* Administrating and Managing Active Directory UserProfiles, Workstations and Security Groups;* Remote Workstation Troubleshooting (RDP Protocol);* Windows OS Updates Monitoring;* Managing Customer Relations and Exceedingcustomer satisfaction;* Managing Customer Requests and Follow-up;* VMware and vSphere Workstations - Installation and Administration; * Mobile Device Remote Management, Monitoring and Administration;* Monthly/Weekly/Daily Reports Monitoring and Preparation;*Creating and managing reports in Excel and Google Sheets* "How-To" Procedures Preparation, Management,Monitoring and Annually Update;Soft Skills:* Team player* Positive* Hard working* Motivating people