Head Of Customer Support Department
CurrentXML, display, RTB, video.Acting independently while serving as a client service and relationship manager.Product training, timely/informative responses to client inquiries, and sensitivity to clients’ business objectives/goals.Supporting development of systems, process and procedure as necessary to support the service solutions of clients.Project and account oversight of activity related to client deliverables and service solutions.Present research findings to clients and clearly articulate analytic approach and techniques to support insights and recommendations.Working with database. SQL.Dedicated traffic manager. Monitoring and analyzing existing traffic, feeds, direct campaigns to ensure quality performance on a daily basis. Optimizing and reallocating display and search inventory as needed. Interacting with internal staff and external clients, as required, to ensure that feeds and campaigns are managed properly. High aptitude in analytics, with experience manipulating large data sets, interpreting data trends and reporting results in a clear and effective manner.Staff training.