Marina Lee Email & Phone Number

Saint Petersburg, Florida

• Leads 24/7, international support operation with offices in the US, Netherlands, and India with a heavy focus on a positive work environment, growth, and development. Pivots and adjusts department operations based on.
• Created business intelligence dashboard reports for performance metrics, support traffic, and cancelations used by multiple departments for insight
• Department mission is to be a company incubator, multiple agents promoted out of support into other departments in 2022

Downtown Saint Petersburg, FL

• Managed a team of US-based agents, with an Assistant Manager and Team Leads. Helped found a new office/team overseas, training managers and agents.
• Established and maintained internal and external knowledgebase systems
• Designed and made constant improvements on both new-hire, and ongoing knowledge training programs.
• Created QA System for agent interactions based on training program principles, team maintains a 97% average QA score

Downtown Saint Petersburg, FL

• Lead a US-based team responsible for customer service and technical support, coordinating, when needed, with a team overseas. Recruited, hired, and trained agents, handled escalations, and built out documentation for.
• Orchestrated CRM software migrations and re-designed support processes to improve operational efficiency
• Created and administered employee performance incentive program

St Petersburg, Florida, United States

Protect your customers by digitally signing your software executables. Digitally signing your software removes security warnings, shows customers the verified publisher of the software, and fights against hackers using corrupted software to spread malware.

Tampa/St. Petersburg, Florida Area

• Mastery of product functionality and integrations
• Served as Alpha/Beta tester for new versions of the software and new product launches.
• Provided feedback in post-mortem sessions for updates and product launches.
• Acted as a senior resource and assisted in the education and training of new colleagues.
• Worked night shift to provide support for users in Australia, India, and Southeast Asia
• Responsible for assisting clients and users with their questions and troubleshooting issues with any supported software in a professional and courteous manner via phone, email, or live chat

Tampa/St. Petersburg, Florida Area

-Prepared pleadings for all stages of the Foreclosure process to include Service of process, Affidavits, Motion for Summary Judgment, Hearings, Defaults, Final Summary Judgment and Sales.-Daily Communication with Clients, Courts, Judicial Assistants via Telephone, Client Systems, and written communication.-Ran monthly reports on case load and.

Tampa/St. Petersburg, Florida Area

-Directed crew working in entertainment warehouse, leading in assembly and quality control. -Processed Incoming shipments of supplies, conducted inventory, and organized materials across the warehouse.-Operated heavy machinery including forklift, lull, and large box-truck.-Occasionally operated follow-spotlight for stage shows.