- Professional Experience of Management and Leadership in 4 different Countries of Latin America leading teams in fluent English and Spanish- 8 years acting in Customer Experience & Project Management in Brazil and Latin America - Customer Experience and Support Leadership for Tech Companies Worldwide- Experienced Program and Project Management for Customer Excellence, BPO Implementation, Change Management and Safety Channels- Certified ScrumMaster® 8 years acting in Customer Experience & Project Management in Brazil, Latin America and Worldwide.Currently responsible for Customer Experience, Support and Excellence initiatives in an international Tech Company in constant expansion. I have acquired an extensive project management and Leadership skills background throughout my academic and professional career, focusing in Innovation, Projects, Customer Centricity and a lot of teamwork. I thrive in ever changing, creative and innovative environments, and this flexibility and adaptability are essential to my work. A designer by training, my biggest professional assets are my communication skills, which enable me to exert a positive influence collaborating with multidisciplinary and international teams.