Nina Monti Email & Phone Number

Buenos Aires Province, Argentina

I was in charge of bookings and quotes from the beginning of the travel planning until the passenger left Argentina.As the company has a strong commitment with sustainability most of the destinations we used to offer were remote, emergent and small where we worked closely with the local communities, but we also worked with the most typical destinations and products within Argentina, Chile, Uruguay, Brazil and Paraguay with our partner agencies as well.

Buenos Aires Province, Argentina

I worked as a project manager for the MICE department, being in charge of quotes, reservations and operations of events for +300 pax.

Capital Federal

I quoted tailor made programs for luxury clients within different platforms such as Zicasso and also different agencies from the US and Europe in B2B transactions.

My duties included the quote and travel planning of different types of itineraries mainly for Belgium, Netherlands and other European countries. Self driving programs were the most popular way of travel for them so we worked with car rentals, driving instructions and ferry tickets as well as national parks entendres in order to prepare everything for their trips through Argentina and Chile for a more independent way of travel but still offering the traditional services of a local DMC.I also planned pre and post tours for Antarctic cruises as the ground agents of Quark and Polar, besides more traditional land programs for leisure travelers within Argentina and Chile.

City Of Buenos Aires, Argentina

I worked as a Sr. Travel Experience Designer, designing, quoting and booking itineraries for high-end/luxury B2B clients for Argentina, Chile & Uruguay through the travel agency, usually based in GB, Germany, Netherlands, Singapore as well as USA & Canada. I was in charge of organizing the trip as well as welcoming them upon their arrival to Argentina, ensure the trip is going as planned, and follow up for the after trip information in order to build customer loyalty as we’ve received many repeat clients.

City Of Buenos Aires, Argentina

As an operations officer at Mai10 my duties included planning of luxury tailor made trips B2C and B2B through an agency. The markets we worked with were mainly USA, a bit of Canada and Australia. I worked as an specialist for Argentina, Uruguay and Chile and was able to arrange self-drive tours along with driving instructions as well as tailor made tours, flights (both charter and commercial) and hotel reservations. Once the trip was planned I quoted and booked all services and had a strong communication with both the client and the passenger onsite until the trip ended and followed up afterwards accordingly.

City Of Buenos Aires, Argentina

My duties at ILS as the account executive & operations agent included arranging tours as well as hotel reservations in Argentina and border countries mainly for groups but also for FIT. The markets we focused on the most were Germany, Scandinavia and Switzerland but I also did work with USA and Canada as well. I traveled extensively through Argentina as we were also ground agents for most cruise companies in Buenos Aires, Puerto Madryn and Ushuaia working along with the onsite tour operators, and also did many site inspection travels through Ushuaia, Northwest and Iguazu as well as Paraguay.

City Of Buenos Aires, Argentina

My role as the Customer Service's Manager analyst mainly included the assembling of KPI metrics (Key Performance Indicators) for the area, analyzing the customer satisfaction forms and NPS (Net Promoter Score) as well as arranging the CS representatives and supervisors pay outs according to their metrics.

City Of Buenos Aires, Argentina

As a Customer Service representative I did changes, reschedules and refunds for plane tickets through Sabre and Amadeus. After about 6 months I started working for the legal department as an analyst where I had to interact with the customers and the law firm in order to find a solution to their issues. I managed a budget used to resolve the customer's issues and settle legal matters.

City Of Buenos Aires, Argentina

My duties included analysing the company's standards of security and credit card processing and verification of credit card authenticity, as well as assisting customers about the usage of MercadoPago as a paying platform.

Licentiate Degree, Tourism And Hospitality Management, Unwto Tedqual Themis

Data Scientist

Data Analyst

Diplomatura In Business Intelligence, Bi

Chef Patissiere, Patisserie

Biology, General

Master In Economics And Tourism Management

Coaching And Leadership