Planificación, gestión y ejecución de todos los procesos implicados en la transición entre un PMs y Opera Cloud, adaptando todos los procedimientos a los estándares de la compañía y supervisando su correcta implementación. Formación del personal y acompañamiento del mismo durante todo el proceso. Seguimiento posterior de incidencias.

Reservation control and management of the different sales channels according to MHI standard for the different segments; telephone attention and mail management; reception, collection and transmission of customer's information necessary for greater satisfaction during the stay; overbooking control; pricing strategy, PMS configuration and technical support to the Revenue department.

Customer registration according to company standards; personal attention, by phone and via email for guest inquiries; management of upselling programs to maximize hotel revenues; payments, billing and cash closings.

Personalized attention to customers needs during their stay; concierge services; telephone call services.

Guest arrivals and departures supervision; reservations control according to procedure; day planning and tasks distribution; training and coordination of reception staff; Customer Support. Results and goals oriented.

Front Office tasks

Front Office tasks