- Responsible for projects under development (ten to fifteen projects in progress simultaneously).- Lead the initiation, planning, execution, monitoring, controlling, and closing of the projects.- Facilitate meetings with clients and team.- Created and managed detailed project schedules- Workload distribution.- Resource management of third-party providers.

- Onboarding process for new clients, training users on the correct use of the system.- Answering clients' inquiries on video calls and on the phone.- Created support documentation. - Executed the initial system setup according to the user's profile and needs. - Collaborated with the sales team to ensure customer satisfaction and upselling.