Marina Rodríguez Email & Phone Number

Cumming, Ga, Us

• Administrative Support: Manage schedules, appointments, and correspondence for school counselors, ensuring efficient daily operations.• Student Interaction: Assist students and parents with inquiries, provide information on counseling services, and facilitate appointment scheduling.• Record Keeping: Maintain student records and confidential information, ensuring compliance with privacy regulations.• Data Management: Enter and update student data in databases, track student progress, and prepare reports as required.• Communication: Coordinate communication among counselors, teachers, parents, and outside agencies, including referrals to community resources.• Event Coordination: Assist in organizing university visits, meetings, and events related to student counseling and support.• Office Management: Manage office supplies and maintain an organized workspace to ensure the counseling office operates smoothly.• General Support: Perform clerical tasks such as answering phones, filing documents, and providing additional administrative support as needed.

Boston, Massachusetts, Us

• Provides senior support for Principals and Partners.• Anticipates and coordinates point-to-point travel needs as necessary.• Processes timesheets and expenses on a timely basis.• Provides backup support to other executives when needed.• Proactively leans in to support high leverage activities for all customers and their case teams.

Boston, Massachusetts, Us

• Provides proactive support for Project Leaders, Principals and Partners.• Anticipates and coordinates point-to-point travel needs as necessary.• Processes timesheets and expenses on a timely basis.• Provides backup support to other executives when needed.• Proactively leans in to support high leverage activities for all customers and their case teams.

Atlanta, Ga, Us

• Worked directly with the Guest Experience Leadership team to perform day of event duties. Including but not limited to Smile Maker placements, equipment setups, safety checks, guest recoveries, etc.• Responded to elevated staff/ guest inquires and/or concerns regarding, game and show amenities.• Served as the escalation point to correct guest concerns and complaints regarding customer service-related situations.• Embraced, taught and was a Role Model of the principles of our S.M.I.L.E (Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, Empowerment) Culture.• Coached and provided continuous and constructive feedback and empowered Smile Makers, with the aim to create opportunities for Smile Maker's to develop.• Communicated to Coach and/or Manager on Duty any issues that guests or team members may have.

Atlanta, Ga, Us

• Greeted with a SMILE, directed and assisted guests.• Directed guests to seating sections as well as other attractions and amenities within State Farm Arena.• Handled guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy. • Interacted with a diverse group of guests in a friendly and positive manner creating an environment of inclusion.

Roswell, Georgia, Us

• Assisted the 1Source Team and their clients with planning and executing successful Virtual Events. • Interacted with clients and business partners, planning and coordinating all components of their Webinars, conducting dry runs with speakers, live production and technical support assistance. • Provided post-event materials to all clients including attendee, poll and Q&A reports.• Most used applications: Zoom Webinars, Zoom Meetings and On24.

Beverly Hills, California, Us

Ameris Bank Amphitheatre• Looked for ways to proactively assist the guest to ensure they had an enjoyable experience.• Answered questions about common venue programs such as upgrades, purchasing fan merchandise, etc.• Assisted guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.• Partnered with fellow band members at the end of show to close the venue.

Stamford, Connecticut, Us

• Cultural Exchange and Language Immersion: Engaged in immersive cultural exchange, living with a host family in "America". Improved language skills through daily interactions and gained insight into customs and traditions.• Childcare and Personal Development: Provided comprehensive childcare support for 3 children, ensuring safety and emotional well-being. Managed routines, assisted with homework, and fostered personal growth. Developed skills in time management and adaptability.• Educational Support and Enrichment: Assisted with homework, facilitated stimulating learning activities, and nurtured children's curiosity and creativity. Contributed to their academic success and personal development.• Interpersonal and Intercultural

São Paulo, Sp, Br

• Oversaw customer onboarding, establishing relationships with new customers and actively bringing them on to the product platform by working directly with customers’ senior executives and frontline workers.• Directly communicated with clients via phone, e-mail, and banking app to answer questions, provide information, and resolve issues, ensuring high customer satisfaction.• Determined appropriate solutions for customers and followed-up as needed to resolve issues.• Provided timely feedback to management regarding customer concerns and issues to continuously improve internal operations and drive growth.• Collaborated with team members to provide the best overall customer experience.

Armonk, New York, Ny, Us

• Worked with Cloud Application Services (CAS) and provided customer service and support for internal employees and IBM clients, resolving issues promptly and accurately.• Prepared and managed DOUs (documents of understanding), establishing agreements on how the consuming organization will use the providing organization’s services.• Managed and tracked tickets and spreadsheets and participated in projects with the global team.